ESSENTIAL DUTIES AND RESPONSIBILITIES:
IT support specialist provides technical IT assistance to the organization. Duties will include ensuring optimal use of hardware and software technologies, enhancing system performance, and securing data.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each of the major responsibilities including:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Training end-users on hardware functionality and software programs.
Collaborate with other IT group colleagues with local and US projects
Other duties may be assigned.
EDUCATION and/or EXPERIENCE:
A bachelor's degree in computer science, information technology, or similar.
4-5 years of experience as an IT support specialist.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
LANGUAGE SKILLS:
English
Exceptional interpersonal and communication skills.
REASONING ABILITY:
Troubleshooting,
Problem solving,
Independence, Self-Starter
Teamwork,
Excellent interpersonal skills
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $75,000-$85,000
Hitemco LLC. and Lincotek Surface Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.