Helpdesk Senior Associate - Mac Troubleshooting
Date: Oct 10, 2024
Location: Noida, UP, IN
Company: NTT DATA Services
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate - Mac Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India.
Position's General Duties and Tasks Required:
- Candidate should be technically sound with Windows Troubleshooting (registry edit, No Boot, No internet, optimization), MAC (optimization, troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citrix, Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, ensuring that all online system problems are resolved accurately and timely.
- Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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