Leasing Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As the Leasing Manager, your role is vital in overseeing the leasing operations for multi-family properties. Your primary responsibility is to manage a team of three or more leasing specialists to achieve the property's leasing and occupancy goals. This includes ensuring that all leasing activities are carried out in a manner that maximizes occupancy rates and rental rates, while adhering to JLL policies, relevant laws, and ordinances such as Fair Housing and Equal Employment laws.

One of your key objectives is to uphold JLL's customer service standards for all three groups of customers: residents, clients, and fellow associates. This means providing exceptional service to residents, ensuring client satisfaction, and fostering positive relationships with your colleagues.

The Leasing Manager role is based on-site. Local market requirements may vary.

WHAT YOU’LL BE DOING

• Ensure JLL readiness standards are being met daily for leasing office, models, vacant units and common areas. Report deficiencies to property manager.
• Work closely with Regional Marketing Manager to ensure marketing strategies are being implemented and accurate leasing data is reported to onsite and corporate personnel. Ensure team is posting regularly on social media channels, help coordinate resident events and oversee neighborhood outreach.
• Provide input on pricing and maintain a thorough understanding of the surrounding market and submarket including major employers, demographic trends, direct competitors, and upcoming construction/development.
• Ensure property, model, vacant unit, and amenities are being presented to customers in a professional and knowledgeable manner. Ensure sales and closing techniques are executed successfully, which include prospect follow up.
• Oversee the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing related information into property management software on a daily basis; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.
• Oversee the move-in process from start to finish: Arrange for new resident to sign lease as well as provide move in information; Inspect apartment before move-in and report deficiencies to the service manager.
• Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates. Conduct service follow up phone calls with residents to ensure resident satisfaction.
• Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person.
• Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property.
• Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation, and profitability.
• Comply with company policies and procedures, including standards of performance (SOP).
• Instil, maintain and model JLL mission to be the best national management company.

WHAT YOU BRING TO THE TABLE

• High school diploma or equivalent required, bachelor’s degree preferred.
• Two to three years of sales and/or customer relations’ experience.
• Experience in supervisory role and managing staff.
• Financial acumen/experience writing and maintaining budgets.
• Proficient in property management software (Yardi, RealPage) or other similar property management software.
• Excellent customer service skills while maintaining the highest standards of professionalism.
• Strong grasp of modern technology and the ability to utilize same in day-to-day job activities.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office and sales skills.
• Excellent oral and written communication skills; strong attention to detail.
• Work independently and within a team to build relationships and interact effectively with business partners.
• A desire to work within a diverse, collaborative, and driven professional environment.
• Positive, professional attitude.
• Proactive and ability to take initiative.
• An understanding of maintaining confidentiality and utilizing judgement.

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan.
• A supportive, caring and diverse work environment designed for your growth and well-being.
• A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.

Location: On-site – Coral Gables, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!