Posting InformationPosting Number2025102Posting/Functional TitleOne Stop NavigatorUniversity Pay Plan TitleOne Stop NavigatorLocationSan MarcosDepartmentTXST One StopRecruitment TypeOpen to AllJob TypeFull-TimeFunding SourcePermanentMonthly Salary3333.34Job CategoryNon-ExemptRequired Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.Required QualificationsCustomer service experience required.Preferred QualificationsPreferred QualificationsBachelor’s DegreeHighly proficient written and verbal communicatorExceptional customer service and interpersonal skillsProven ability to work independently and as a teamProven problem-solving and critical thinking skillsProfessional telephone etiquetteStrong organizational skillsProfessional level use of English languageExperience with Banner, customer relationship management systems, and/or ticketing systemsBilingual Spanish is a plusJob DescriptionThe Texas State One Stop works with the offices of Undergraduate Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.The One Stop Navigator, reporting to the Supervisor for the TXST One Stop, will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.Job DutiesJob DutiesResponsible for understanding and interpreting the needs of students and providing quality student service for all home office service areasEngage daily with students via email, chat, online meetings, calls, etc.Offer personalized customer service while representing Texas State and its valuesNavigate confidential student information across multiple systemsAccurately document interactions with studentsDetermine the quickest, most effective ways to answer student or parent questionsEscalate queries and concerns as needed and appropriateTroubleshoot common issues with technology and student accessUndergo ongoing training on federal, state, and institutional regulations, policies and proceduresAbility to comply with university policiesAbility to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possiblePerform other duties as assignedAdditional Information to ApplicantsOccasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.Job Open Date10/28/2024Job Close Date (posting closes at midnight)11/08/2024Open Until FilledNoNormal Work DaysMonday, Tuesday, Wednesday, Thursday, FridayNormal Work Hours Start8:00AMNormal Work Hours End5:00PMPosting NoticesYou will be required to electronically attach a resume, cover letter, and list of references to your application.Legal and Required NoticesTexas State University is an Equal Employment Opportunity/Affirmative Action Employer.Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.Why work @ Texas State?• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!• Generous paid time off: vacation, holidays, sick days and many more!• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.• An inclusive Bobcat community: join our many social networks offered on and off-campus• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributionsBy joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.Quick Link Document