General Manager

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!

At the PCRK Group , we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.

At PCRK Group, we are always looking for great talent and we want to talk to you if you are a person who thrives in an environment dedicated to making people feel their best.

Responsibilities:

1. Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
2. Develop a thorough understanding of Massage Envy services and products
3. Develop location managers that understand and can cultivate a culture of coaching, care, support and equity in all locations.
4. Partner with the Operations Director to train new managers on soft skills, business acumen, and metrics to strive for professional development
5. Ensure their home location and assigned territory is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
6. Monitor staffing levels across all departments and locations to ensure all positions are staffed appropriately. Assist assigned locations with staffing needs, interviews, and hiring process
7. Coach, develop, and retrain under performers in sales and service expectations
8. Ensure all locations are current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations
9. Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
10. Continuously train managers on soft skills, business acumen, and metrics to strive for professional development.
11. Conduct location visits within assigned territory on a monthly basis, as defined by the organization, and as needed to drive successful results
12. Facilitate the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout their organization
13. Promote and implement new products, services, and initiatives
14. Responsible for home location’s payroll entry and inventory management
15. Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
16. Host monthly Performance Coaching Plans with assigned locations and partner with location manager to address performance concerns and celebrate performance wins

Qualifications:

1. Strong analytical and communications skills
2. Comprehensive understanding of Profit & Loss statements
3. Experience in a multi-unit leadership role (Spa/Sale management preferred)
4. Proficiency in Microsoft Word, Excel, PowerPoint
5. Strong communication and people skills
6. Compensation that includes base salary, generous commissions, and bonus opportunities
7. Excellent Medical Plans
8. Paid Time Off
9. 40% discount on products
10. Free massage/skincare services monthly
11. Salary based on experience

If you're ready to lead the charge to help people feel their best, we can’t wait to meet you!

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities.