Ipsos designs and delivers employee research, strategy and programs to help our clients drive employee engagement and power performance. Our research creates actionable insight from research that cuts through the noise and focuses on what matters most. We shape data-driven strategies that combine fundamental human truths with fresh strategic and creative thinking. We develop programs that shift behaviors, tackle challenges and engage the hearts and minds of our clients’ people. Our employee research helps businesses across multiple industries who believe in giving people a voice.
What makes this role important at Ipsos?
This is a new position that is meant to incubate and grow Ipsos’ EX business in the US. We already have the methodology, technical and analytical capabilities as well as EX teams in other markets whose expertise we can benefit from, but we need someone with the necessary entrepreneurial spirit to leverage those assets within the framework of the uniqueness of the US market; someone who is ready to contribute to defining and building our EX capabilities and inspire the rest of the team towards rapid success in this area.
What You Can Expect To Be Doing
- Contribute to establishing Ipsos as one of the top insights firms in the Employee Experience space in the US.
- Drive new client acquisition and broader business growth activity
- Adapt and adopt Ipsos’ global EX POV, offerings and experience to be relevant for the US market.
- Collaborate with the CX-EX marketing team to develop targeted campaigns and thought leadership for various EX buyers, including CHRO/HR contacts.
- Serve as a subject matter expert in Employee Experience and upskill the US CX-EX team, leveraging Global assets where applicable. As we grow our EX portfolio, collaborate with CX-EX team colleagues and others at Ipsos such as the Client Officers, as appropriate to:
- Develop and design appropriate solutions for clients, based on research approaches and products that are best suited to meet their needs.
- Write winning proposals.
- Oversee all aspects of the research process from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis and interpretation of results through the preparation of reports and delivery of presentations.
- Assist project teams in data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights.
- Maintain and strengthen client relationships through exceptional service.
- Understand and address business needs/issues of clients- providing consultation.
- A strong focus on financials and account growth.
- Provide day-to-day guidance and coaching to junior team members as required.
- Partake in building and maintaining relationships with the sales and leadership teams of our technology partners, including but not limited to Qualtrics and Medallia, specifically in the EX arena.
This might be the job for you if you have:
- Minimum of 7 to 10 years of quantitative research experience; some supplier/vendor-side experience required.
- Experience with EX research, e.g., being able to articulate the value of VoE, EVP, etc. and deliver actionable results to diverse buyers including HR audiences.
- Experience tying EX to CX is a plus.
- Must have the ability to deliver the “so what” in reporting, with foresight into implications of recommendations to clients (e.g., change management, communication, investment required).
- Experience with business development and consultative selling of EX solutions.
- Ability to form and maintain significant and ongoing client relationships.
- Ability to deliver strategic insight and expert consultation to clients.
- Self-starter with the ability to successfully collaborate with a virtual team.
- Self-motivated, analytical individual with an attention to detail who strives in a dynamic, deadline-driven environment.
- Intellectually curious with a growth mindset; willing to try new things and continuously evolve.
- Excellent interpersonal skills (verbal and written communication) are necessary for effective development and maintenance of internal and external client relationships.
- Superior organizational, multi-tasking, decision-making and problem-solving abilities.
- Comfortable managing a demanding and multi-faceted workload.
- Background in leading and inspiring teams that work collaboratively with a diverse group of colleagues; must have prior experience managing/leading junior employees.
- Works well in a team environment with colleagues at all levels.
- Knowledge of research methodologies and basic statistical concepts required.
- Proficient with MS Office suite (Word, PowerPoint, Excel).
What’s In It For You
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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