About Us :
Ambient Enterprises is the holding company for 25 companies in the HVAC space. We are a recognized industry leader in providing custom HVAC products and services for the commercial, industrial, healthcare/life sciences and residential building markets. We offer product expertise, technical and application support, system design and operational support thereby meeting our clients’ specific needs and requirements. Leveraging our market leadership, we are expanding our service and solution offerings and building our footprint both organically and through acquisitions.
Role : Front Desk Associate
As our Front Desk Associate, you'll be at the heart of our dynamic team, ensuring every guest feels welcomed, valued, and excited from the moment they walk in. If you're passionate about delivering exceptional service, creating a positive atmosphere, and thriving in a fast-paced environment, this is the perfect opportunity to showcase your people skills and become an essential part of our community! This role will work out of our NYC office.
Responsibilities :
- Guest Services:
- Oversee front desk operations, including all check-in, check-out, and reservations while providing prompt and courteous guest service.
- Handle guest inquiries, requests, and complaints effectively.
- Resolve escalated issues or discrepancies.
- Triage customer inquiries to appropriate Ambient Company.
- Operations Management:
- Monitor room inventory and coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Maintain updated knowledge of company policies, procedures, and services.
- Ensure office is abiding by the ESG standards set up and put in place by sustainability team.
- Administrative Duties:
- Manage budgets, expenses, and financial transactions at the front desk.
- Prepare reports and analyze data related to front office operations.
- Implement and enforce standard operating procedures.
- Ability to multitask, prioritize, and manage time effectively.
- Technology and Systems:
- Utilize Outlook, Crestron and other relevant software for reservations, billing, and guest information.
- Troubleshoot technical issues and ensure staff proficiency with systems.
Requirements :
- Ability to be in-office 5 days a week.
- 2+ Years of Front Desk, Reception or Office Manager Experience.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in computer systems and relevant software.
- Ability to handle high-pressure situations calmly and efficiently.
Estimated Salary : $50,000 - $60,000 with flexibility based on experience and skills.
Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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