Job Title: Support Broker
Qualifications: Requires Minimum of BS in Human Services (Psychology, Sociology, Social Work, Special Education, or a field relevant to Human Services)
Hours: Monday through Friday 8:00 am until 4:30 pm. Other times may be required with the job.
This position reports directly to the PDS Director.
Summary of Job Duties: The Support Broker is the Case Manager for the Participant Directed Services within the 1915c waivers and may be Full or Part time with on-call responsibilities. The participant is in charge of determining available services, scheduling, employing, budgeting, and evaluating the usefulness of the services. They will train, provide technical assistance, answer questions, coordinate services and community resources, monitor service provision, and assist in developing a person-centered plan of care (POC) including an emergency backup plan, support spending plan, and budget. The Support Broker will ensure the participant’s health, safety, and welfare by making face-to-face home visits, conducting criminal background checks on potential PDS employees, and verifying Medicaid eligibility status.
Essential Duties and Responsibilities:
- Working with an individual and others identified by the individual as their team to develop an Individual Plan of Care (POC) budget and spending plan, and emergency backup plan.
- Utilize a person-centered planning approach to identify and implement all supports needed/wanted by the individual.
- Maximum caseload of 40 PDS clients
- Provide any needed assistance to a PDS participant with any aspect of PDS or blended services (i.e., recruiting/hiring/managing PDS providers, completing and submitting required forms.)
- Coordinate all services.
- Monitor a participant’s health, safety, and welfare.
- Provide a monthly face-to-face home visit.
- Be available 24 hours per day, 7 days per week, including holidays.
- Document each contact with the participant or on behalf of the participant and the progress towards outcomes/goals
- Resolve issues related to unmet consumer needs and/or health and safety are being jeopardized or funds in the consumer’s budget are not being utilized per the POC
- Each staff person has a legal responsibility to report any form of abuse (physical, emotional, sexual), neglect, or exploitation
- Other duties as assigned
Required Job Skills:
- Complete training requirements within specified time frames per SCL/MPW Waivers, DDID standards, and procedures
- Comply with agency policies and procedures, SCL/MPW regulations, DDID standards, procedures, JCAHO
- Valid driver’s license and no moving violations on driving record
- Clear Background Checks
- Valid Social Security number or valid work permit if not a US Citizen
- TB Risk Assessment Completed within 7 days of hire
- Negative drug test
- Read, adhere to and promote the MR/DD Vision Statement
- Oral and Written Communication Skills
- Interpersonal Skills
- Ability to exercise good judgment, tact, diplomacy, and compassion when problem-solving, handling conflict, or in a crisis situation
- Ability to complete record-keeping in a timely fashion
- Ability to get along with diverse personalities and maintain effective working relationships
- Ability to work well with people of all races, backgrounds, and needs
Additional Responsibilities:
- Physically able to reach, push, pull, stoop, bend, stand, walk, and lift up to 20 pounds
- Possess a valid Driver’s License and maintain a safe driving record if required for job performance.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions, may be off-site from normal office location.
The noise level in the work environment is mild to moderate.
Environmental Data and Job Hazards:
- Hours of work are structured 7.5 or 8.0-hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands.
- Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials.
- All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and bloodborne pathogens.
- All new staff must attend training regarding handling physical, verbal threats, acts of violence, or other escalating and potentially dangerous situations including when police need to be summoned.
- Must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification if providing direct care.