Senior Financial Aid Advisor

Posting Details
Position Description
Posting Number
201201242P
Position Title
Senior Financial Aid Advisor
Department
Enrollment Management: Financial Aid
Position Summary
The Senior Financial Aid Advisor is responsible for providing direct service to students and their families in regard to the financial aid process and advises them in all phases of the financial aid application and delivery system. This position will evaluate financial aid applications and determine aid packages in accordance with federal, state, and institutional policies governing financial aid.
Education/Experience
Bachelor's Degree plus three years of related experience processing Federal, State, and Institutional financial aid and 3 years Ellucian experience processing financial aid or equivalent combination of education and experience.
Knowledge/Skills/Ability

• Extensive knowledge of Title IV programs and federal and state regulations preferred
• Customer service experience
• Extensive knowledge of integrated financial aid systems, Ellucian/Colleague
• Working knowledge of Microsoft Office
• Must be organized, detail oriented, able to multi-task and work independently
• Ability to work well under pressure and in a fast-paced environment
• Accuracy and attention to detail are imperative
• Ability to collaborate with others and exercise sensitivity to matters of confidentiality
• Excellent communication and presentation skills
• Commitment to student service
• Ability to work evenings and weekends as needed

Physical Requirements
Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Position requires sitting for long periods of time in front of a computer and may require additional hours during peak times. Sedentary work. Keyboarding, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.
Essential Functions

• Serve as a member of the Office of Financial Aid
• Serve as senior leader of the Financial Aid advisor team
• Train new Financial Aid advisors
• Support the Associate Director of Financial Aid in supervising Financial Aid Advisor team
• Answer general and specific questions concerning financial aid and Stevenson University
• Evaluate caller needs and provides responses and solutions or determine the call should be researched by other staff members
• Provide follow-up to all inquiries when needed
• Assist students and parents in the completion of financial aid forms
• Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and money management.
• Provide a default management and debt counseling program to students
• Answer questions, inquiries, or requests from students, parents, or campus constituencies regarding financial aid programs
• Assist the financial aid staff in returning phone messages
• Collect and track financial aid documents
• Screen aid applications and supporting documentation submitted by students for accuracy and consistency
• Serve as the second line of contact for the financial aid office to students, parents, faculty, staff, and members of the community
• Verify, and/or analyze financial data on students to determine aid eligibility; makes awards with federal, state, and/or institutional guidelines
• Oversee the Federal Work Study process, outside scholarships, and alternative loan program
• Participate in student recruitment, outreach, and retention programs

Reports To
Associate Director
Quick Link for Posting
Posting Information
Number of Available Positions
1
Work Location
Owings Mills
Position Category
Staff
Position Type
Full-Time
Months/Year
12
Hrs/Week
40
Hrs/Year
2080
If scheduled to work less than 12 months, beginning date
Ending Date
FLSA
Non-Exempt
Payroll
Biweekly
Hiring Salary Range
Anticipated to be $21.63-$25.48 hourly ($45,000-$53,000 annualized)
Benefits
Recruitment Instructions
Open to All Applicants
Posting Date
10/25/2023
Closing Date/Application Deadline
Open Until Filled
No
EEO Statement
EOE/AA Employer of Minorities/Females/Veterans/Disability