Summary
This position is an integral part of the urgent care team and requires the ability to work effectively with Providers and ancillary staff to deliver high quality, compassionate patient care.
Under direct supervision of the provider, or LPN/RN, will be responsible for assisting with patient assessment, care, and education of patients in the urgent care/occupational health setting. This position must have basic knowledge of specialty and/or primary care symptom management to be able to assess, plan, and assist with delivering timely and appropriate care, especially in emergent situations.
This position will assure compliance with all the policies/procedures of MyMichigan Health, Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies.
May also perform general office duties (keyboarding, filing, telephone, computer and office equipment) as required by the practice. The expectations outlined in this job description may vary slightly depending on the practice.
Responsibilities
(50%) Greets patients and/or family, takes vital signs, obtains/reviews medical, social, surgical and medication history, and allergy information. Prepares patient for examination, performs procedures (in office labs: urinalysis, pregnancy testing, strep screens; TB testing, etc.) and reports results to providers. Communicates information regarding testing, procedures and follow up care to patient in a clear, concise and professional manner.
(20%) Accurately performs Department of Transportation (DOT) and non-DOT Drug drug and alcohol testing services, adhering to company protocols and federal guidelines.
(10%) Performs and/or assists with special procedures and testing per provider order. Such as electrocardiogram (EKG) , vision testing, dressing changes, Orthopedic Casting Lab (OCL) splints.
(10%) Accurately documents all patient information in the medical record according to current guidelines.
(10%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.
OTHER DUTIES AND RESPONSIBILITIES:
Provides a complete patient assessment, as indicated within the scope of the practice.
Places and receives calls to previously seen patients to evaluate patient progress, gives results of laboratory or radiographic interpretations
Based on the practice, may be required to: demonstrate competency to assist with procedures such as, but not limited to venipuncture, OCL splinting, EKG, vision testing, dressing changes, respirator fit testing, drug and alcohol testing. .
Respirator Fit testing requires the ability to learn and maintain knowledge of various mask types and proper mask fitting according to Occupational Safety and Health Administration (OSHA) regulations.
Completes daily tasks as outlined by the practice, such as referrals to specialists and/or primary care, Electronic Medical Record (EMR) tasks, patient result notification, prior authorizations and communication to companies and/or workers compensation as appropriate.
Complies with company protocols, organizational departmental policies and protocols, local, state Michigan Occupational Safety and Health Administration (MIOSHA), and CLIA, Joint Commission, Federal Motor Carrier Safety Administration (FMCSA) guidelines while conducting daily duties.
Performs CLIA testing and maintains quality control logs. Calibrates equipment based on practice protocols.
Performs autoclave procedures according to policy.
Maintaining a clean, sterile and safe environment. If mutually agreed upon by employer and practice manager, must have the ability to travel to other urgent care locations. .
Maintains a high level of confidentiality and ensures patient's rights in accordance with proper procedures and in compliance with Health Insurance Portability Accountability Act (HIPAA).
May be asked to perform clerical duties - filling out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient's medical records. Ordering of supplies and medications.
This position may be required to order all medical, pharmacy supplies, and office supplies.
Ensures all EMR Tasks are completed in a timely manner.
Demonstrates a commitment to meet/exceed the needs of the customer, both internal and external. Demonstrates behavior consistent with the MyMichigan Health mission, vision and values.
P erforms other duties as assigned.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
BLS - Basic Life Support Required Within 3 months of hire or transfer
MA CERT - Medical Assistant Required
As required by Medicare and Medicaid Services (CMS) to be employed through MyMichigan Health all Medical Assistants must possess one of the following active certification/licensure:
- Registered Medical Assistant (RMA) through American Medical Technologist (AMT)
- Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
- OR equivalent Medical Assistant Credential such as (Certified Clinical Medical Assistant CCMA, etc.). Prefer completion of a Medical Assistant program through an accredited organization.
- Medical First Responder, Emergency Medical Tech Basic/Specialist, or Paramedic though the State of Michigan. Registered Radiologic Technologist through American Registry of Radiologic Technologists ( ARRT ).
Education: High School Diploma or GED
Other Information
EXPERIENCE, TRAINING AND SKILLS:
Must be able to successfully complete the course work and certification for drug and alcohol testing within 90 days of hire.
Excellent interpersonal skills needed to communicate successfully to internal and external customers.
Previous experience as a medical assistant preferred.
Computer skills, including basic knowledge of EMR systems and Microsoft Office.
Previous experience in an emergency department, urgent care or occupational health setting and/or medical practice.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.
Equivalent Experience and Other Comments (Education)
Associated topics: bilingual, care, family medicine, family practice, outpatient, physician, physician md, primary, urgent, urgent care