Case Manager, Family Support

About the Organization
Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.
We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.
We believe every life has value.
HRDC exists to instill hope, develop resources, design solutions, and change lives.
We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.
EOE Statement
HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual's income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.
All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.
Open Date
10/3/2024
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Non-Exempt
Location
ECE - Belgrade Center
Description
If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website. If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.
Section I: Position Details
Job Opening Date: October 3, 2024
Anticipated Start Date: As soon as possible
Job Closing Date: Open until filled
Job Status : This position is full-time. HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.
Wage: $24.00/hour
Job Location: Belgrade Head Start Center
Work Schedule: Monday - Friday day shift with some evenings
Summary: The Case Manager: Family Support works directly with families enrolled in to provide family-centered support. This position will help connect families with resources, ensure family well-being, and offer guidance for navigating early education and other community services. This position is responsible for fostering positive relationships with families while also collaborating with staff across the agency to ensure the delivery of holistic support services..
Specific Duties and Responsibilities: This position has the following duties and responsibilities. They are listed starting with the most important. The percentage at the end of each statement is an estimate of the percentage of time spent on each duty. This listing does not include minor duties which constitute less than 5% of the position's time, unless such duties are significantly important or critical to the success of the position. Each of the duties listed below is considered an essential function of this job. (Essential functions are those functions that the employee must be able to perform unaided or with the assistance of a reasonable accommodation. Regular and predictable work schedule and attendance are considered essential functions).
Primary Job Duties and Responsibilitie
1. Customer Support/Assessment of Need (55%): Working with the Customer S to determine appropriate program placements and referrals for customers; informs customers of available services and resources; coordinates and supports customer's access to services and benefits.
2. Program Eligibility and File Management (15%): Works with Compliance Specialists to determine program eligibility and benefit level by identifying and requesting proper documentation; accurately calculates household income and benefit levels; determines household status and processes household changes as required by various funding sources. In conjunction with the Compliance team, maintain client files, case notes, and appropriate documentation systems. Enter program data efficiently and accurately into required databases
3. Program Eligibility (10%): Collaborates with Compliance Specialists to determine program eligibility and benefit levels by identifying and requesting the necessary documentation. Accurately calculates household income and benefits, assesses household status, and processes changes in accordance with the requirements of various funding sources.
4. Family Events (10%): Family Case Managers attend and support family events hosted by Early Childhood Education team
5. Teamwork (5%): This role collaborates closely with all agency programs, including the compliance department, to uphold best practice standards in case management.
6. Training and Development (5%) : Engages in ongoing training opportunities on best practices, regulatory requirements, and organizational policies.
Knowledge Skills and Abilities:
Education:

• Bachelor's degree in a related field or equivalent work/life experience
  
  • Due to regulations the applicant must have, or obtain within eighteen months of hire, a credential or certification in social work, human services, family services, counseling, or a related field.

Program Philosophy and Service Delivery:

• Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability.
• Additionally, this role will assist customers in developing their plans for belonging, well-being, meaning, and purpose.

Cultural Awareness:

• Demonstrates the ability to understand and connect with customers from diverse socio-economic, ethnic, and cultural backgrounds, ensuring access to all appropriate internal and external community resources.

Equity, Safety, & Wellness:

• Actively promotes wellness, safety, and equity for all cultures and ethnicities.
• Adheres to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities.

Customer Boundaries:

• Balances empathy towards customers while modeling and maintaining healthy boundaries in customer relationships.

Travel:

• This position will primarily serve Spanish-speaking customers located in Gallatin, Park and Meagher Counties
• This position requires the incumbent to occasionally transport customers to appointments.

Language Skills:

• Native/Bilingual Spanish- speaking preferred

• Ability to read, interpret, and write routine documents and correspondence in English, Spanish preferred
• Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities
• Ability to effectively disseminate information about HRDC and community programs.

Mathematical Skills:

• Basic math skills, including the ability to calculate annual household income

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule form
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Confidentiality:

• Maintains customers confidentiality at all times

Computer Skills:

• Proficient in navigating spreadsheets, multiple databases, email, calendar
• Willingness to learn new software systems
• Comfortable with Microsoft and Google operating systems

Drivers License:

• Valid State Driver License required
• Reliable vehicle and appropriate liability insurance are required

Licenses or Certifications that would be useful but are not required:

• CPR and First Aid, Trauma Informed Care, Mental Health First Aid

Other Required Knowledge, Skills, or Abilities:

• Ability to effectively work and communicate positively with all socio-economic groups
• Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services
• Enjoys the balance of working directly with people and completing administrative tasks related to customers files.
• Excellent attention to detail
• Self-motivated with the desire to work with others and contribute to the team environment toward common goals.
• Ability to work with minimal supervision and effectively manage workflow
• Ability to present self and organization in a positive and professional manner
• Ability to respond effectively to the most sensitive inquiries or complaints from customers
• Ability to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their community
• Demonstrate knowledge of community resources and partner agencies
• Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff

Essential Physical, Mental and Emotional Requirements of this position . The following physical, mental and emotional abilities are considered essential to perform the duties listed above:

• The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.

Supervision Received:

• This position operates under general supervision.
• The incumbent's work is primarily assigned by daily workflow and operations.
• The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.

Supervision of Others:

• May be responsible for training, recruiting, managing, and scheduling the work of volunteers.

Financial Responsibility:

• Responsible for data entry for payable claims with proper coding according eligibility requirements

Personal Contacts: The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

• Daily interaction with the public or consumers
• Interacts with program managers, executives, HRDC boards and/or committees several times a year
• Interacts with representatives of other service providers on a weekly or more frequent basis
• Interacts with funding agencies to provide information or exchange facts annually
• Interacts with governmental compliance or auditors to provide information or exchange facts annually

Working Conditions:

• Works in a temperature-controlled office environment.

• Weekly or more frequent operation of a motor vehicle under all weather conditions.
• Weekly or more frequent exposure to customers with unfavorable body odor.
• Weekly or more frequent exposure to customers in crisis which can manifest in loud outbursts, anger, and threats of harm to self or others.

This position is currently accepting applications.