This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex's chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being, including award-winning liquid chromatography, gas chromatography, and sample preparation products. Be part of our global success, centered on a commitment to developing novel analytical chemistry solutions, unique marketing, and exceptional customer service and support.
Phenomenex is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in a collaborative and inclusive team? Do you enjoy problem solving, the use of technology and critical thinking skills while helping customers?
Position Overview
We are currently seeking a Customer Service Team Lead - International who will be responsible for supporting the Customer Service team in areas of process development, deployment & improvement to ensure that order processing and customer inquiries are handled effectively and efficiently. The Customer Service Team Lead - International is expected to provide the highest quality of customer service to internal & external customers. This includes, but is not limited to, filling in gaps with desk assignment duties (i.e. order processing, phone and email inquiries, processing Return Authorizations, etc.), identifying areas of improvement in each function, coaching and training teammates as needed.
What We'll Get You Doing
- Provide support to the Customer Service team with order processing, customer inquiries and expediting or fulfillment requests approved by department Manager and/or Director.
The Essential Requirements Of The Role Include
- High School Diploma or equivalent (GED)
- 2-3 Years of experience working with customer support
- Understanding of the functionalities of an ERP system
It would be a plus if you also possess previous experience in:
- 2-3 Years of PC skills in Microsoft Office and Database Management
- Ability to manage multiple tasks and shift priorities
- Strong commitment to quality, efficiency, and effectiveness
At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide.
The hourly range for this role is $26-$28/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
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