Country: United States of America
Location: CATNO: Carrier-Home Tennessee Remote Location, Remote City, TN, 37010 USA
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!
As the Commercial HVAC Service Account Manager, you will be responsible for pursuing opportunities for service agreements and quick turn projects to keep our customers operating effectively, as well as pursuing large opportunities that help our customers modernize their equipment.
This role is a great fit for you if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those who are adept at assessing and understanding both the immediate and future needs of customers.
Job Responsibilities:
- Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs, and modernizations)
- Create and maintain Sales Territory and Account plans where necessary
- Present at customer seminars to develop new and existing customer relationships and opportunities
- Promote Carrier value proposition linking customer objectives to Carrier solutions
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline
- Attract new customers as well as build share value with existing customers
- Seek out and access new service agreement opportunities with existing and new customers
- Respond to repair opportunities as they arise
- Establish and build credibility with knowledge of Carrier products/solutions
- Develop and sustain customer relationships
- Clearly articulate the value of Carrier’s offerings and how they map to customers’ needs
- Detect the customer’s buying stage and adjust selling accordingly
- Demonstrate effective presentation and communication skills
- Prioritize best opportunities
- Respond to customer requirements in a timely manner
- Gain bookings/orders in a timely manner
- Consistently achieve sales metrics and annual targets
- Negotiate service agreement renewals when required
Required Qualifications:
- High School Diploma or GED
- 2+ years of experience selling within the HVAC Industry
- Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms
Preferred Qualifications:
- Bachelor's degree
- Comfortable operating in a technical environment utilizing Microsoft-based computer software
- Outstanding sales/negotiation skills and goal-oriented with strong time management and organizational skills
- Strong written, verbal, and presentation skills to effectively develop expectations and relationships with internal and external customers
- Ability to sell directly to end-user customers
- Previous experience in selling service agreements
- Ability to introduce others to cross-sell and upsell within their customer base
- Ability to work in a highly team-oriented and dynamic environment
- Ability to identify opportunities to proactively sell preventative repair/upgrade packages
- Self-motivated and able to manage many simultaneous projects and responsibilities
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Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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