We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
PURPOSE
At Builder's First Source, the Business Development Specialist connects with targeted accounts and contacts to establish new revenue generating accounts or reestablishing engagement with underperforming accounts in a fast-paced Call Center environment. This role is responsible for providing best in class customer service, forming relationships with new potential accounts, understanding the sales cycle to effectively reengage accounts, and communicate client feedback or strategic market intelligence for our nationwide chain. The Business Development Specialist is directly responsible and accountable for sales interactions and performance with strategic customers while offering effective support to field personnel working to accept the hand off once the relationship has been established and ready to be handled locally. Protecting and enhancing customer engagement with the organization, brand, and selling platforms is at the heart of all job responsibilities and functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Initiate outbound cold calls to select accounts with intent to re-engage account in the buying cycle, or outbound cold calls to new Permits with intent to establish new accounts and sales revenue, connecting to local sales team when appropriate.
2. Deliver best in class customer service by effectively addressing general questions regarding product availability, product selection, placement of orders, requests for prices & quotations, customer complaints, scheduling of deliveries and installations, policies and procedures via phone, email and chat.
3. Active sales generation through direct outbound engagement with outside customers utilizing a multi-line virtual phone system or responding to email correspondence.
4. Initiate or receive communication with customers to follow-up on orders and inquiries as appropriate, gathering initial information for material take-offs and special products requests for appropriate hand-off to the market field sales teams.
5. Proactively initiating handoff to market teams for in-depth customer follow-up, sales capture, or escalation resolution.
6. Establishing an open feedback loop and relationship with local area leadership to deliver customer feedback or strategic market intelligence.
7. Closure of feedback loop on all market delivered cases and sales leads, detailing full lifecycle and resolutions.
8. Utilize CRM Tools to accurately document all customer contacts, escalations, and omnichannel sales.
9. Utilize BackOffice and ERP programs to research orders, exceptions, or returns.
10. Support usage and adoption of eBusiness tools of customers & associates.
11. Creating a feedback loop with leadership and field partners on relevant trends and best practices.
12. Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum Education:
* Associate degree or 2 years equivalent work experience.
Minimum Experience:
* 1+ years related experience in a Customer Service, Building Industry, or related field.
COMPETENCIES
* Confidentiality requirement for secured access locations, sensitive information, and data privacy.
* Organization and time management skills to effectively prioritize then execute multi-tasking functions through the workday.
* Ability to effectively operate inside a team environment, both in person and remote.
* Active listening capability with follow-up critical problem-solving skills
* Ability to effectively, professionally, and succinctly, communicate verbally over the phone, or written for online text chat, in a professional manner.
* Tech-savvy with ability to absorb and navigate a variety of Digital Tools for effective Call Center business operation; strong emphasis on ERP, Salesforce CRM, Microsoft Office Suite, and Internet Based Applications.
* Ability to effectively utilize and enhance personal selling skills
* Ability to effectively execute outbound cold calls
* Ability to effectively operate a multi-line phone system.
* Knowledge of Building Supply products and services.
* Proficient typing skills required.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
- Must be able to travel within the area to Builders FirstSource locations and job sites as necessary.
Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
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