Business Development Manager - Field Based North Texas, Oklahoma, and Arkansas

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Position Purpose
This position will cover a territory that includes North TX, OK, and AR. Manage and develop relationships with customers & prospects within assigned territory at different levels to improve customer satisfaction; protect and maximize revenue opportunities and minimize asset risk.
Location: North Texas, Oklahoma, and Arkansas (candidate must be located near an airport to support the territory)
Major/Key Accountabilities

• Overall responsibility for profitability/ MOP in dedicated area for all customers operating in the territory
• Understand customer trends & operational plans, problems, opportunities & match to sell CHEP's products, services & value proposition
• Closely manage commercial terms of the contract with the customer to ensure revenue is adequately collected and that any program costs are well understood and anticipated by the customer
• Implement territory / account plans through prioritization provided by office-based Controls & Intelligence team and collaboration with Strategic Accounts, addressing any customer issues raised at the location level
• Create & manage sales funnel based on account portfolio and work leads with prospects in territory, converting new business opportunities
• Maintain continuity of business and ensure the accounts remain profitable
• Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & CHEP.
• Deliver high levels of customer satisfaction through a consistent service delivery to the customer
• Work closely with strategic account managers to implement account plans for strategic customers operating within the territory.
• Recognize training needs within the supply chain and establish CHEP as the primary contact for asset control and commercial initiatives. (remove)
• Maximize time spent with customers by relinquishing administrative and transaction work to office-based teams
• Have overall revenue and (where practical to measure) profitability responsibility for the territory & work closely with office- based support team

Measures

• Deliver revenue budget
• Build solid relationships with accounts, decision makers, influencers and users
• Develop sustainable and profitable growth, deliver new business from portfolio
• Improve the NPS score of territory in line with Brambles targets
• Develop and implement agreed account plans for all major accounts
• Ensure that all business within the territory achieves Brambles profitability and return expectations. Where this is not the case, implement profit improvement plans.

Authority/Decision Making

• Initiate issue resolution activities on behalf of customers within account portfolio
• Provide feedback on route planning outputs for assigned territory
• Implement commercial decisions in line with Brambles approval matrix

Challenges

• Effective prioritization of multiple internal groups to support
• Effective communication with office-based teams and strategic account managers
• Increasing time spent with customers while minimizing Travel costs
• Reliance on office-based teams to interact with customers and resolve issues

Key Contacts

• Internal: Strategic Accounts team, Office-Based Controls & Intelligence team
• External: Specific Industry Groups

Qualifications
Bachelor's degree in business, Manufacturing, Engineering or Related field
Experience

• 3-5 years customer facing experience
• Retail or CPG manufacturer experience an advantage
• Complex sales
• Experience of working with contract law and commercial finance Working knowledge of Six Sigma or other continuous improvement methodology

Skills and Knowledge

• Desire to deliver customer excellence & win new business
• Strong relationship building & interpersonal skills
• Flexibility in a changing market and culture
• Structured and disciplined individual, comfortable with detail and works well under pressure
• Presentation, communication, negotiation skills
• Supply chain knowledge
• Analytically minded with great attention to detail

Language
Required: English
Preferred Education
Bachelors
Preferred Level of Work Experience
5 - 7 years
Remote Type
Fully Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at