IS Technical Trainer

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Position Title: IS Technical Trainer

Employment Status: Exempt

Department: Information Systems

Title of Manager: IS Service Center Manager

Supervises: N/A

Requisition: 24558

Pay & Benefits: Estimated hiring range $71,340 - $87,200 / year, 5% bonus target, full benefits.

Posting Notes: This is a fully remote position, but you must reside in one of the listed 9 states.

Job Summary

This position is responsible for designing, developing, implementing, and maintaining written and visual training materials on technical subjects, facilitating and conducting technical courses with individuals and groups, and developing and maintaining the technical support Knowledge Base for the organization.

Essential Responsibilities

1. Identify technical training needs and establish overall objectives aligned to corporate objectives.
2. Work cross-functionally with IS Service Desk to identify technical training issues with users versus technical issues.
3. Develop and implement teaching aids and training materials, such as training handbooks, multimedia visual aids, computer tutorials, interactive online learning content, and reference works.
4. Research, establish and maintain relationships with external training agencies, platforms and internal resources; interface with vendors/partners to develop training when appropriate.
5. Coordinate and facilitate external technical training, including managing training vouchers.
6. Implement appropriate evaluation methods aligned with organization-wide evaluations to assess learning effectiveness and adapt or redesign training modules and programs as needed.
7. Develop standardized training and knowledge content templates.
8. Administer the technical knowledge lifecycle; create, maintain and remove user-facing and IS-facing knowledge within the knowledge base.
9. Review proposed knowledge articles for accuracy, content, and standards.
10. Interact with subject matter experts to escalate questions and issues.
11. Participate in new hire onboarding, providing foundational training to new computer users.
12. Administer the training request queue, handling requests and escalating requests to other teams as appropriate.

Organizational Responsibilities

1. Perform work in alignment with the organization's mission, vision and values.
2. Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
3. Strive to meet annual business goals in support the organization's strategic goals.
4. Adhere to the organization's policies, procedures and other relevant compliance needs.
5. Perform other duties as needed.

Knowledge, Skills and Abilities Required

1. Working knowledge of end user environments and endpoints, such as Windows, Mac/Apple, mobile devices, etc.
2. Working knowledge of e-learning development applications, such as Articulate, Rise, Storyline, or Captivate.
3. Understanding of adult learning theory, practices and principles.
4. Ability to gain proficiency with the software and hardware in use across the organization.
5. Excellent customer service skills.
6. Excellent oral and written communication skills.
7. Strong planning and organizational skills.
8. Ability to facilitate learning opportunities in a variety of informal and formal settings to small and large groups.
9. Ability to design appropriate learning opportunities based on needs assessment.
10. Ability to develop training programs that are sensitive to diversity.
11. Ability to gather and interpret data.
12. Ability to work well under pressure in a complex and rapidly changing environment.
13. Ability to function autonomously and to effectively set priorities.
14. Ability to work effectively with diverse individuals and groups.
15. Ability to communicate in a health care or clinical setting.

Physical Skills and Abilities

Lifting/Carrying up to 10 Pounds, Pushing/Pulling up to 0 Pounds, Pinching/Retrieving Small Objects, Crouching/Crawling, Reaching, Climbing Stairs, Repetitive Finger/Wrist/Elbow/Shoulder/Neck Movement.

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Required:

1. Minimum 2 years' experience teaching adults and/or providing technical training to adults; experience should include training delivery, as well as creating a variety of training content and materials.

Preferred:

1. Experience designing instructional modules using Articulate or similar.
2. Minimum 3 years' experience teaching adults and/or providing technical training to adults.
3. Adult learning and development coursework.

Working Conditions

1. Environment: This position's primary responsibilities typically take place in the following environment(s): Inside/office, Clinics/health facilities, Member homes.

Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.

Equipment: General office equipment.

Hazards: n/a.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.