Program Manager (SSVF)

Benefits:

• Free Dental & Vision
• 19 Paid Holidays- Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview

The Roads Home Program is a Supportive Services for Veterans Families program designed to serve low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, and assistance in obtaining VA and other benefits.

Position Summary

In collaboration with Senior Program Manager (SPM), the Program Manager (PM) will assist with providing oversight of the SSVF program and team members. The PM will act as lead on all CARF related trainings and requirements for the program site. The PM will provide direct supervision to the program staff and be responsible for ongoing staff training, compliance, and for tracking spending within the program.

Essential Duties and Responsibilities

• Manage the day-to-day operations of the program.
• Review and approve all SSVF intake files for program eligibility.
• Ensure that participants receive appropriate services as required by our SSVF contracts.
• Review and approve all financial assistance requests for Insight Housing financial office.
• Participate in all VA calls as requested by Sr. Program Manager and the Director of Programs.
• Maintain files and statistical information in conjunction with the administrative offices.
• Maintain files and statistical information, and assist with preparation of program statistical reports to comply with government and foundation contracts.
• Ensure the VA monthly repository upload is accurate and submitted on time.
• Collaborate with the Continuum of Care (CoC) and the other VA providers in the county to ensure services are delivered efficiently.
• Actively participate in the Veteran By Name List efforts in collaboration with the CoC and other VA providers in the county.
• Co-lead the Veteran Leadership Team meetings in collaboration with other SSVF providers in the region.
• Ensure participation in the Operation Vets Home Collaborative in the county.
• In collaboration with the Sr. Program Manager and the Director of Programs, hire, train and evaluate all the program staff.
• Create and approve staff schedules.
• Monitor and approve staff time sheets.
• Provide supervision to the Insight Housing program staff.
• Facilitate weekly program staff meetings.
• Complete the Privacy and Security training and all other assigned staff trainings.
• Maintain confidentiality regarding clients, personnel and other internal agency affairs.
• Be responsible to other staff, clients, Insight Housing and its stakeholders, both for your actions and your decisions not to act.
• Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Work with the Senior Program Manager to plan and facilitate the quarterly all Roads Home Team Meetings.
• Perform other tasks as assigned.

Qualifications, Skills, and Abilities

• Bachelor’s degree in Social Services or related field preferred.
• Ability to complete CPR/First Aid Training.
• At least 3 years’ direct experience providing services to Veterans or individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable military experience, relevant internship and volunteer experience, and strong administrative experience will be considered.
• At least 1 year’ experience with staff supervision and program management required. Demonstrated leadership and strong administrative skills will be considered. Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Lived or Veterans experience strongly preferred.
• Must be proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal and credit records clearance.

Physical Requirements

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation: $75,000/year