Guest Services Assistant

• Location: New York, New York
• Type: Direct Hire
• Job #698

POSITION : Guest Services Assistant
LOCATION : New York, NY
THE ORGANIZATION : World Renowned Law Firm
COMPENSATION : Base salary up to $70K, commensurate with experience, plus paid overtime, very generous bonuses, Medical and Dental benefits, tuition reimbursement, gym membership, PTO, 401K, and more. All firm amenities.
SUMMARY : The Client Services Assistant will provide high-quality client and attorney support, performing administrative tasks, coordinating events and responding to inquiries from Firm clients. Must have the confidence and technical skills to provide support in a fast-paced environment.
KEY RESPONSIBILITIES :

• Provide executive level legal support to Firm clients and guests
  
• Function with autonomy and work on special projects with each case and clients
  
• Handle complex Legal Assistant activities (may be highly confidential and require discretion)
  
• May orchestrate car service and other types of services for clients and guests
  
• Interface and establish ongoing positive business relationship with clients
  
• Communicate effectively on busy, multiple telephone lines
  
• Greet and assist Firm clients and guests in a professional and courteous manner
  
• Manage conference room reservation requests
  
• Maintain readiness of meeting rooms
  
• Take charge of providing Wi-Fi services for clients and guests
  
• Arrange for building access for Firm clients and guests
  
• Schedule and arrange meetings and conferences; work closely with the IT/catering departments for event set up
  
• Coordinate with vendors for on and off-site events
  
• Supervise cleaning protocols to ensure everything is well organized and sanitized
  
• Mail, ship and deliver packages within the office
  
• Handle office food deliveries
  
• Assist with Zoom, WebEx, and Remo video meeting correspondence and booking
  
• Execute sanitation protocols (COVID)
  

REQUIREMENTS :

• 2+ years of guest services experience in a legal or professional services environment
• Maintain positive “can-do” attitude
• Motivated to provide high quality client service
• Excellent written and oral communication skills
• Excellent computer, data entry and technical skills, including Microsoft Office Suite
• Knowledge of basic office equipment, such as printers, scanners, copiers
• Ability to remain calm and function under pressure in a constantly changing environment
• Ability to communicate effectively, dispassionately and diplomatically
• Excellent attendance, punctual and flexible to work overtime
• Ability to collaborate smoothly with many other people and departments
• Detail-oriented with strong day-to-day organizational skills
• Ability to be proactive, organize/prioritize work and perform multiple tasks simultaneously
• A person seeking a career with an exceptional firm