Amazon Spheres - Guest Services Representative

Description
The Amazon Spheres are where employees can think and work differently, surrounded by more than 40,000 plants from the cloud forest regions of over 30 countries! The Guest Services Representative is often the first contact with Amazon employees and external visitors via e-mail and in person. This role is responsible for greeting and checking in visitors, managing customer reservations, assists with special projects and events and provides a positive experience through each interaction.
This is a highly social and collaborative group that is seeking individuals who have a passion for inclusivity, inquisitiveness, and curiosity. That will help create a memorable customer experience and enjoys engaging with people. Who can provide a 5-star first impression for every visitor and e-mail in a warm, professional, and courteous manner.
Location: Seattle
Schedule: Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Hours of operation are 8:50am-5:50pm Monday- Friday, and on select Saturdays. Schedules may vary due to operating hours
Starting Wage: $22.95 per hour Full Wage Range: $22.95 - $27.22 per hour
What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass - Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:
Essential Duties:

• Facilitate the opening and closing of the Spheres front desk
• Monitor and manage reservations
• Help resolve any escalations with guests and visitors professionally and politely
• Assist in covering entry hotspot locations in the Spheres if coverage is needed
• Create trouble tickets for facility issues brought to your attention
• As necessary, facilitate communication between event requestors, the events team, and key vendor staff
• Support special projects and varied tasks assigned by leadership

Requirements:

• 2 years of customer service, call center, reception, event staffing, or administrative support experience
• High energy, detail-oriented, and reliable
• Exceptional interpersonal skills and the ability to interact with the community
• Ability to multi-task in a fast-paced environment while always remaining professional and friendly
• Flexibility to work some nights and weekends during operating hours
• Strong conflict resolution, critical thinking, and problem-solving skills
• Must be proficient with MS Windows, Excel, and Outlook e-mail
• High School Diploma or GED

Working Conditions & Physical Demands:

• The space is inhabited by various plant life so any allergies may impede performance of duties
• Humidity and temperature conditions may vary in order to maximize the plant life in the space The temperature of the Spheres is maintained between 70 and 75 degrees with an average humidity of level of 60%
• The position requires standing for long periods of time up to the entire length of the shift
• Must adhere to dress code and be conscientious about personal hygiene
• May need to carry supplies to other buildings
• Ability to walk consistently within a 1.5 radius is required
• Walking up and down stairs is required when roving the space and assisting customers.
• Reading, writing and oral proficiency in the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses)
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device)
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

About Northwest Center
Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North-a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.
Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at (email protected) .
At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.