Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.
Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.
Key Responsibilities
· Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
· Assists patients and caregivers through the dispensary process/experience
· Helps to trains other team members in the use of cannabis-based medicines
· Completes CPC operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges
· Must comply with all state laws and regulations
· Participates in recordkeeping and reporting necessary for State Compliance
· Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
· Works on company initiatives to achieve set goals and performance indicators
· Educates patients on the proper use and storage of medical cannabis medications
· Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider’s recommendation
· Provides exceptional customer service to patients, potential patients, caregivers, and providers
· Maintains cash register and accountability for assigned drawer
· Completes opening/closing procedures as assigned
· Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
· Assists with the incoming orders, shipments, and deliveries of supplies
· Attends staff meetings, continuing education, as directed
· Maintains and safeguards entrusted confidential information
· Works with eCommerce platform to review and approve online orders and patient accounts
· Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
· Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
· Responds to all patient communication in both dispensary and home delivery environments
· Responsible for properly plotting and adjusting delivery routes using our navigational software
· Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager
· Performs other duties as assigned.
Job Qualifications
· A high school diploma and 1-3 years’ experience in a retail environment
· Proficiency with MS Office required
· Experience working in a healthcare setting is preferred
· Excellent communication skills, verbal and written
· Ability to work in a team environment, as well as independently
· Ability to handle multiple tasks simultaneously
· Ability to work in a fast-paced environment
· Adaptable to change in the work environment
Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.