Territory Manager

About Troy Medicare
Founded by independent pharmacists in 2018, Troy's founders set out to build a health plan option that is comprehensive and easy to understand for every single member.
Troy Medicare now serves thousands of Medicare-eligible low-income beneficiaries in the most underserved communities in the United States.
About the role
This position is Remote with travel in the assigned territory.
Job Description
Troy Medicare is currently looking for a Territory Manager; this individual is responsible for managing providers, pharmacies, and Senior members (both current and potential) that are part of Troy Medicare within an assigned area. Territory Managers will work with seniors (and those aging into the Medicare system) to help them understand Medicare insurance and their options.
Territory Managers will ensure that pharmacies and provider offices are engaged in the care coordination for each member. They support the enrollment process for Troy members to have a smooth onboarding process and will address any challenges that occur throughout the lifetime of being a Troy member. The Territory Manager keeps teams updated regarding provider network developments, performance targets, and knowledge to achieve their goals.
The Territory Manager will meet daily and weekly call volume, enrollment goals, and engagement goals. Additionally, they will be expected to build strong relationships across the Troy Medicare organization. While this is a remote position, it does require local travel within the assigned territory to visit pharmacies, attend community events and visit provider offices. A computer and training will be provided.
Responsibilities:

• Maintain a strong relationship with key pharmacies and providers to promote enrollment and resolve issues.
• Assist pharmacies with enrollment process guidelines and training as needed.
• Make calls to potential senior members to generate enrollment
• Assist seniors by answering enrollment questions.
• Receive inbound calls from seniors interested in enrolling in Troy Medicare.
• Call and visit physician offices in person to ask them about joining the Troy Medicare network.
• Provide rapid feedback to Troy Medicare's team to address issues proactively.
• Help seniors with issues or questions related to claims, bills, places to receive care, and other customer support challenges.

Requirements:

• 1 year of healthcare support experience (e.g. collections, scheduling, customer service and/or billing in a dental office physician's office, hospital, or pharmacy), previous Medicare or healthcare sales experience, social services with senior population, or counseling experience.
• A valid and unrestricted driver's license with reliable transportation, required.
• Authorized to work in the United States on a permanent basis without sponsorship, required.
• Obtain a North Carolina insurance license within 30-days, company paid.

Benefits

• $45,000 annual salary
• Quarterly bonus commission
• Flexible work schedule
• Remote work

Troy Medicare IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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