Premier Client Advisor

General Description: Responsible for servicing and managing client accounts and the retention of assigned Tier 1 Premier clients. Activities include, but are not limited to renewal marketing, handling client questions and requests, and annual client coverage review. Required to perform essential functions and meet service standards and Best Practices developed by USI.

Responsibilities:

1. Maintain a minimum of 95% retention of Client Accounts by pro-active client engagement including contacting clients that have moved business by Broker of Record letters to determine why business was lost by USI.
2. Provide technical expertise (knowledge of insurance coverage and products, staying abreast on industry updates and changes) with service of new and existing clients. Provide expertise in account development and/or identifying new exposures and problem-solving in accordance with the objectives and procedures based on USI Core Values and Standards.
3. Complete USI New Business Process for new clients, including establishing a communication plan with the client, reviewing all policies for accuracy, reviewing and delivering welcome packets and reviewing any necessary corrections with both client and carrier.
4. Manage all pre-renewal activities for Premier clients, including delivering annual summary of insurance and scheduling client meeting/call to complete annual risk assessment. Holding client renewal meetings/calls to determine changes in exposures or client concerns with current program or marketplace. Deliver renewal proposal to Premier clients quoting additional lines and/or markets, as applicable.
5. Execute on policy renewals as appropriate; issue proof of insurance as needed, deliver or cancel policies as required. Maintain renewal expirations to avoid any lapse in coverage.
6. Respond to underwriters’ questions in a timely and professional manner.
7. Maintain a high degree of accuracy in agency management and document management systems.
8. Provide direction to clients in submitting first reports of claims, facilitate prompt response from carrier.

Knowledge, Skills and Abilities:

1. Up to 5 years experience in Personal Lines Property & Casualty Insurance along with comprehensive understanding of all Property & Casualty insurance coverages, underwriting and rating concepts.
2. High School Graduate. College degree preferred, but not required.
3. Must hold state Property & Casualty insurance license.
4. Hold an industry designation such as ARM, CIC, CPRIA, CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation.
5. Strong written, oral and interpersonal communication skills.
6. Knowledge of Sagitta/WorkSmart preferred, but not required.
7. Ability to work in a fast-paced environment with a high degree of accuracy.
8. Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
9. Ability to work in a team environment.
10. Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
11. Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.