Job Description
Schedule Notes: Monday- Friday 8:30-5:30 PM
Description:
• The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
Essential Job Functions
• Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
• Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
• Collaborate with IT teams to troubleshoot and resolve escalated incidents.
• Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
• Manage all endpoint installations and configurations.
• Assist in maintaining and updating inventory of computers and related peripherals.
• Technical Skills and Knowledge: Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
• Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
• Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
• Competence in supporting MacOS and Apple devices.
• Thorough knowledge of current desktop computer operating systems, particularly Windows.
• Ability to set up and configure computers and printers in a network environment.
• Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
• Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
• Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
Requirements
• Excellent written and verbal communication skills.
• Ability to process complex verbal and written instructions.
• Exceptional customer service skills.
• Minimum of 3 years of experience in a service desk support role.
• Additional Information: - This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the organization's IT infrastructure and end-users.
Ideal Candidate Profile
• Ideal candidate will have excellent customer service skills
• Experience in supporting/troubleshooting desktop hardware and software issues
• Experience in providing end-user support for mid-size to large enterprise environments.
• Excellent verbal and written communication skills.
• Detail-oriented and can process information quickly
• Possesses the ability to manage time and resources with minimal supervision and can work autonomously.
• Works well and collaboratively within a team environment.
Top 3-4 hard skills required for this role
• Technical background in supporting endpoint hardware, applications, and printers in an enterprise network environment
• Experience with Windows 11 a plus
• Experience with endpoint management tools like Microsoft Intune
• Experience working with objects in a Microsoft Active Directory / Azure AD environment.
• Experience in supporting iOS devices and Mobile Applications
• Experience with MacOS and Apple devices a plus
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).