Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Our Customer Success and Growth Organization (CS&G) is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborative, and agile environment.
CVS Media Exchange (CMX) is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
The Senior Manager, Offsite & Self-Service will report to the Director of Offsite Product as a pivotal role for implementing a self-service solution for CMX with cross-functional partners such as Marketing, Sales, Operations, Data Engineering, and Data Science. This position requires an experienced individual with a proven track record in programmatic media, self-service solutions, and project management.
Key Responsibilities
- Self-Service Implementation: Engage with key partners to develop strategy cross-functionally. Project manage all tasks of implementation regularly communicating status.
- Data Analysis: Oversee success of self-service implementation regularly monitoring performance. Track and be accountable to KPI’s such as adoption, net new advertisers, revenue, performance.
- Ownership of Self-service Roadmap: Develop and maintain a comprehensive roadmap for self-service, aligning with overall business strategy and objectives. Prioritize features, enhancements based on value and customer impact.
- Cross-functional collaboration: Collaborate with Marketing, Sales, Operations, Data Engineering, and Data Science to gather input and ensure alignment.
- Troubleshooting: Diagnose and troubleshoot technical issues related to self-service platforms and tools. Utilize problem-solving skills to identify root causes and implement effective solutions.
The candidate must be commutable to one of our corporate offices and be willing to work a hybrid schedule. Hybrid model with 3 onsite days/week at one of these locations:
- Wellesley, MA
- Woonsocket, RI
- New York Soho area, NY
- Chicago, IL
- Blue Bell, PA
Required Qualifications
- 5+ years of experience in programmatic media and self-service DSPs.
- 3+ years experience in product strategy or project management.
- 3+ years experience in conducting data analysis.
Preferred Qualifications
- Deep understanding of programmatic media.
- Proven experience with self-service platforms, ad tech, and programmatic integrations.
- Excellent communication and presentation skills.
- Proven ability to lead and collaborate effectively within a team and across functions.
- Interpersonal skills as well as strong initiative and self-motivation and the ability to work both independently within a customer-service oriented environment.
Education
Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 yrs experience) Required.
Pay Range
The typical pay range for this role is:
$86,700.00 - $190,700.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through . If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
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