Company:
City of Houston, TX
Location: Texas City
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary: $15.91 - $17.96 Hourly
Location : Various
Job Type: Full Time
Job Number: 35369
Department: Houston Public Library
Division: HPL - NEIGHBORHOOD LIBRARY SYSTEM
Opening Date: 10/24/2024
Closing Date: 10/31/2024 11:59 PM Central
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
PN# 35369
Division: Customer Experience
Section: Neighborhood and Central Library
Location: Various
*Workdays & Hours: Monday - Sunday 8:00 AM - 8:15 PM (Various/Shifts)
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries and Central Library. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.
The Customer Service Clerk (Youth) will:
WORKING CONDITIONS Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS Six (6) months of clerical/customer service experience are required.
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED No
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 10
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:
To view your detailed application status, please log-in to your online profile by visiting: or call 832-395-8357.
If you need special services or accommodations, call (TTY 7-1-1).
If you need login assistance or technical support call 855-524-0465.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
01
Are you a current Houston Public Library employee?
02
Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)
03
Please indicate the amount of verifiable customer service experience you have:
04
Which kind of customer service do you have the most experience with? (Check all that apply)
05
Do you have experience working in a public library setting?
06
Which of the positions are you most interested in:
07
Do you have any of the following experiences working with youth or adults?
08
Describe your experience providing services and programs to youth and adults. (If you do not have experience, please put N/A).
09
Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?
10
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
11
Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:
12
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Required Question
Location : Various
Job Type: Full Time
Job Number: 35369
Department: Houston Public Library
Division: HPL - NEIGHBORHOOD LIBRARY SYSTEM
Opening Date: 10/24/2024
Closing Date: 10/31/2024 11:59 PM Central
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
PN# 35369
Division: Customer Experience
Section: Neighborhood and Central Library
Location: Various
*Workdays & Hours: Monday - Sunday 8:00 AM - 8:15 PM (Various/Shifts)
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries and Central Library. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.
The Customer Service Clerk (Youth) will:
- Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs and passive programming.
- Collaborate with local community groups, other libraries, and city departments, as well as schools and day care centers.
- Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
- Enjoy working with youth and creating quality experiences for them and their families.
- Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.
- Assist with programming in the library for all ages including open job labs, computer classes, English classes (ESOL), Citizenship classes, and adult literacy classes.
- Collaborate with local community groups, other libraries, and city departments.
- Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.
- Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly).
WORKING CONDITIONS Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS Six (6) months of clerical/customer service experience are required.
LICENSE REQUIREMENTS
None
PREFERENCES
- Proficient computer skills and working knowledge of Microsoft Office.
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with youth and families.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED No
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 10
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:
To view your detailed application status, please log-in to your online profile by visiting: or call 832-395-8357.
If you need special services or accommodations, call (TTY 7-1-1).
If you need login assistance or technical support call 855-524-0465.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 11 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
01
Are you a current Houston Public Library employee?
- Yes
- No
02
Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)
- High school diploma or GED
- Associate's Degree
- Bachelor's Degree or higher
- None of the above
03
Please indicate the amount of verifiable customer service experience you have:
- Less than 6 months
- 6 months to less than 1 year
- 1 year to less than 3 years
- 3 years or more
04
Which kind of customer service do you have the most experience with? (Check all that apply)
- Retail
- Restaurant or Fast Food
- Administrative
- Call Center
- Other Customer Service
- No Customer Interaction
05
Do you have experience working in a public library setting?
- Yes
- No
06
Which of the positions are you most interested in:
- Youth Customer Service Clerk
- Adult Services Customer Service Clerk
- None of above
07
Do you have any of the following experiences working with youth or adults?
- Reading aloud to children
- Arts and Crafts with youth
- Science activities with youth
- No Youth experience
- Teaching technology skills
- Teaching English classes
- Teaching citizenship classes
- Assisting with job seeking
- No experience teaching adults
08
Describe your experience providing services and programs to youth and adults. (If you do not have experience, please put N/A).
09
Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?
- Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary)
- Comfortable (I get the person in charge to assist with more difficult situations)
- Very Uncomfortable (I don't feel comfortable in high-stress situations and need supervisory backup often)
10
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
- Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
- Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
- Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
- No Experience
11
Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:
- Spanish
- Chinese
- Vietnamese
- Arabic
- French
- Other languages
- I am not bilingual
12
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
- Yes
- No
Required Question
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City of Houston, TX