Director, IT

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
Responsible for leading teams that provide a broad range of IT support services, including computer operations, data center operations, production control (batch scheduling), and data center hardware management. This role is responsible for providing stable and reliable IT services used across the corporation while continually looking for improvement and efficiency opportunities. Highly visible role with IT executives and will directly interface with management across both IT and the broader organization. The ideal candidate will have deep expertise, including industry best practices, around various aspects of data center operations, computer operations, batch job scheduling, hardware installation and break-fix, and overall data center management. Proven track record and ability to balance desired solution end-state within program constraints and with a pragmatic lens.

ESSENTIAL FUNCTIONS:

• Responsible for Data Center Operations, Computer Operations, Data Center Infrastructure, and Production Scheduling in a 24/7 mission-critical data center environment.
• Build and maintain a high-performing team of managers, engineers, and analysts by managing workload, delegating projects, training, and developing the organization through hiring and coaching.
• Provide leadership to ensure services within their portfolio are executed within defined guidelines and meet established SLA's. Collaborate with teams to understand requirements when adding/changing services.
• Partner with IT and business leads to understand their needs to ensure service delivery requirements are met.
• Supervise and mentor direct reports and administer goals and reviews.
• Stay current with industry trends and best practices. Lead the adoption of those best practices across the organization.

COMPETENCIES:
People

• Building Effective Teams (for managers of People and/or Projects)
• Developing Talent (for managers of People)
• Collaboration

Self

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

Business

• Business Acumen
• Plans, Aligns, and Prioritizes
• Organizational Agility

With particular emphasis on the following specific position-related competencies

• Customer Focus
• Negotiating/Influencing
• Dealing with Ambiguity
• Financial Acumen

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Undergraduate degree in information systems or a related discipline or equivalent experience is preferred.
• 10-15 years of IT retail or similar experience that includes delivering IT services and support with progressing responsibilities and influence.
• 8+ years of direct personnel IT Management experience. Proven ability to lead, develop and inspire team members.
• Physical data center experience including space planning, structured cabling, and data center mechanical and electrical systems.
• Broad experience managing vendors and IT field service providers.
• Strong experience managing data center operations and production scheduling. Vast experience with batch scheduling software applications. Control-M experience a plus.
• Strong communication skills both written and verbal. Able to effectively operate with VP and above executives.
• Experience managing team members with multiple levels of seniority/management.
• Experience in managing a Disaster Recovery Program is a plus.
• Broad experience in managing critical data center building components such as electrical and HVAC systems.

PHYSICAL REQUIREMENTS/ADA:
This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance is also a requirement of the position.
Ability to lift 25 pounds. This role requires full-time in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.

SUPERVISORY RESPONSIBILITIES:
Manager, Data Center Operations
Data Center Infrastructure Manager
Technical Services Analyst

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on various protected categories.

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