Director of West Hawaii

Reports to: Chief Operating Officer (COO) Classification: Exempt

Overall Responsibility:

The Director of West Hawaii (DWH) is a member of the executive team and provides organizational leadership in building and fostering relationships in the West Hawaii community and across West Hawaii programs. The DWH is responsible for the planning, development, implementation, and evaluation of programs in West Hawai’i, directing multi-disciplinary staff in the provision of housing-focused services for individuals and families experiencing homelessness or at risk of homelessness. The Director of West Hawaii ensures that agency policy and procedures are followed and does other related work as required. Fostering teamwork, the DWH will co-create and implement plans to improve operational systems in West Hawaii to accommodate the growth and strategic objectives of the organization.

Position Summary:

• Direct supervision and oversight of all programs, staff, and volunteers in West Hawaii.
• Ensure that all grant obligations meet contract agreement expectations for all programs funded by the public (government) and private sector.
• Direct oversight and compliance of contracted services, quality management, and the achievement of program outcomes.
• Ensure consistency and accountability of service delivery systems within and across programs according to workflow to meet agency measurement metrics that matter: (1) Increase the number of persons served; (2) Decrease the length of homelessness episodes; (3) Reduce recidivism and return to homelessness.
• Develop, recommend, and implement program policy and procedures.
• Coordinate with the maintenance and facility team, upkeep, compliance, and safety of all facilities.
• Review, investigate, and resolve all complaints/problems from staff members or clients associated with the program.
• Maintain and increase knowledge of current trends through daily reading (e-mail and news publications) and participation in webinars, staff meetings, and periodic offsite training.
• Engage and build strong relationships with government stakeholders, businesses, faith partners and service groups in the community.
• Keep the COO informed of any program-related problems, issues, incidents, and/or potential legal concerns so that appropriate action can be taken promptly.
• Perform all other duties as assigned by the COO.

Minimum Qualifications:

• Candidates must have a minimum of a High School diploma or GED and ten (10) years of experience working in a social services field.
• Must be a current resident of Kailua-Kona, Hawaii, and must have resided in Kailua Kona for a minimum of five years to be eligible for consideration.
• Five (5) years of supervisory experience which includes: 1) planning and directing the work of others; 2) assigning and reviewing their work; 3) advising them of difficult problem areas, and 4) training and development of employees.
• Demonstrated excellence in organizational leadership and communication skills.
• Must have strong computer skills, including word processing and database management.
• Valid Hawaii driver’s license is required and access to an insured vehicle.

Attributes of the Director of West Hawaii:

• Champion for the mission. You understand the big picture. You learn what is important to all stakeholders and what best supports our programs and serves the mission. You can easily translate our objectives into social impact. You care profoundly about serving people and possess a personal commitment to HOPE’s values and mission.
• Judgment. You are thoughtful in your approach. You demonstrate excellent judgment and you are a model of the tact and discretion required of a trusted and consultative partner.
• Self-driven ownership. You ask questions and “come up to speed" quickly. You are hands-on, work with a sense of urgency, and dive in and take initiative without being asked.
• Collaborative work-style. You share information, coordinate effectively, and execute your piece while working well across teams. You work cooperatively, are able to seek out relevant information, decide the appropriate steps, and facilitate to get the desired results. You are known for your poise, tact, and diplomacy.
• Egoless, results-driven, consensus builder. You are able to build consensus, as you seek first to understand, then to be understood. You understand the concerns and needs of others and how to realistically manage expectations. People know that you have their best interests in mind and that you are sincere in your communications – you are seen as an “honest broker."
• Process-oriented. You are able to effectively and efficiently manage multiple tasks, allocate and optimize resources, and manage timelines. You take things from start to finish.
• Strong task management and execution skills. You are impeccable with your word and consistent with your follow-through. You are known for how you “get things done" and for your attention to detail. You are highly organized, you work well independently, and you enjoy multiple items simultaneously.
• Flexible. You seize opportunities in challenges. You are comfortable with ambiguity. You easily shift gears, reprioritize, and stay focused on key priorities.
• Service-driven. You take delight in exceeding others expectations.

MENTAL, PHYSICAL AND COMMUNICATION REQUIREMENTS

• Other Job Requirements
• Physical requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items.
• Scheduling requirements: Entails periodic evening and weekend work.