711 Eastern Ave, Baltimore, MD 21202, USA Req #1663
Friday, July 12, 2024
Meyer Jabara Hotels is looking for a dynamic, self-motivated individual to fill an opening on Executive Team at the Pier 5 Hotel. The Assistant Hotel Manager manages the functional areas of housekeeping and Guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximize hotel profitability.
Classification: Exempt
Reports to:General Manager
Subordinates:All Employees -Room Attendants, Laundry Attendants, Housemen, Front Desk Agents, Night Auditors,
Essential Functions
- Provides training; including safety training and standard operation procedures to all department personnel as directed by management.
- Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
- Conducts oneself as a positive role model and example to staff.
- Maintains a “can do” and “guest first” attitude at all times.
- Practices efficient and effective procedures.
- Reads and understands English to comply with function directions.
- Schedules staff and work
- according to productivity standards and scheduled occupancy.
- Assures housekeeping and
- Front Office staff are practicing efficient and effective procedures.
- Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.
- Addresses guest complaints regarding cleanliness, service, and quality.
- Inspects all completed guest rooms for compliance with brand standards.
- Reports any maintenance repairs to Chief Engineer.
- Assures requests are made in a timely manner.
- Knowledgeable on PMS as it pertains to functions of the housekeeping department.
- Reviews systems daily; finds and corrects any mistakes or discrepancies.
- Coordinates with front desk team daily to ensure guests special requests are met.
- Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.
- Assures food quality is that of brand standard.
- Assures all temperature logs are completed.
- Utilizes Avendra program for ordering, receiving, and invoice tracking.
- Orders and receives supplies to maintain appropriate inventory levels.
- Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
- Works with housekeeping and Bistro staff to meet or exceed benchmarked scores as it pertains to housekeeping.
- Properly uses incentive programs for housekeeping and Bistro department.
- Takes control of lost and found as appropriate.
- Takes the responsibilities of housekeeping attendant, laundry, houseman, cook, Bistro server/bartender when necessary.
- All other duties assigned.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
- Customer Service – Responds to requests for service and assistance
- Interpersonal – Maintains confidentiality
- Oral Communication – Responds well to questions
- Team Work – Contributes to building a positive team spirit
- Written Communication – Writes clearly and informatively; Able to read and interpret written information
- Managing People – Makes self available to staff; Continually works to improve supervisory skills
- Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
- Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
- Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability – Commits to long hours of work when necessary to reach goals; Follows instructions, responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate plan
- Initiative – Asks for and offers help when needed
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
- Professionalism – Treats others with respect and consideration regardless of their status or position
- Quality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
- Quantity – Strives to increase. productivity
- Safety and Security – Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials properly.
Position Type
Full Time
Varied Schedule
8+ hour shift
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 711 Eastern Ave, Baltimore, MD 21202, USA