Asst. Hotel Manager

Company:  Meyer Jabara Hotels
Location: Baltimore
Closing Date: 02/11/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

711 Eastern Ave, Baltimore, MD 21202, USA Req #1663

Friday, July 12, 2024

Meyer Jabara Hotels is looking for a dynamic, self-motivated individual to fill an opening on Executive Team at the Pier 5 Hotel. The Assistant Hotel Manager manages the functional areas of housekeeping and Guest services to ensure guest satisfaction, cleanliness, associate satisfaction, and maximize hotel profitability.

Classification: Exempt

Reports to:General Manager

Subordinates:All Employees -Room Attendants, Laundry Attendants, Housemen, Front Desk Agents, Night Auditors,

Essential Functions

  • Provides training; including safety training and standard operation procedures to all department personnel as directed by management.
  • Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
  • Conducts oneself as a positive role model and example to staff.
  • Maintains a “can do” and “guest first” attitude at all times.
  • Practices efficient and effective procedures.
  • Reads and understands English to comply with function directions.
  • Schedules staff and work
  • according to productivity standards and scheduled occupancy.
  • Assures housekeeping and
  • Front Office staff are practicing efficient and effective procedures.
  • Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.
  • Addresses guest complaints regarding cleanliness, service, and quality.
  • Inspects all completed guest rooms for compliance with brand standards.
  • Reports any maintenance repairs to Chief Engineer.
  • Assures requests are made in a timely manner.
  • Knowledgeable on PMS as it pertains to functions of the housekeeping department.
  • Reviews systems daily; finds and corrects any mistakes or discrepancies.
  • Coordinates with front desk team daily to ensure guests special requests are met.
  • Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.
  • Assures food quality is that of brand standard.
  • Assures all temperature logs are completed.
  • Utilizes Avendra program for ordering, receiving, and invoice tracking.
  • Orders and receives supplies to maintain appropriate inventory levels.
  • Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
  • Works with housekeeping and Bistro staff to meet or exceed benchmarked scores as it pertains to housekeeping.
  • Properly uses incentive programs for housekeeping and Bistro department.
  • Takes control of lost and found as appropriate.
  • Takes the responsibilities of housekeeping attendant, laundry, houseman, cook, Bistro server/bartender when necessary.
  • All other duties assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
  • Customer Service – Responds to requests for service and assistance
  • Interpersonal – Maintains confidentiality
  • Oral Communication – Responds well to questions
  • Team Work – Contributes to building a positive team spirit
  • Written Communication – Writes clearly and informatively; Able to read and interpret written information
  • Managing People – Makes self available to staff; Continually works to improve supervisory skills
  • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
  • Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
  • Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
  • Dependability – Commits to long hours of work when necessary to reach goals; Follows instructions, responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate plan
  • Initiative – Asks for and offers help when needed
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
  • Professionalism – Treats others with respect and consideration regardless of their status or position
  • Quality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
  • Quantity – Strives to increase. productivity
  • Safety and Security – Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials properly.

Position Type

Full Time

Varied Schedule

8+ hour shift

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 711 Eastern Ave, Baltimore, MD 21202, USA
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