Account Specialist

Description

Pay Range $26-$30/hr. (DOE) + Company Benefits + Hybrid Role   At Freedom Forever, we're not just another company — we're trailblazers in renewable energy, proudly ranked on the Inc. 500 list for seven consecutive years. Join us in our mission to revolutionize the planet's future. We're seeking passionate individuals eager to make a difference, fueled by motivation to tackle challenges head-on. Together, we'll continue to lead the charge in sustainable energy, shaping a brighter tomorrow for generations to come. Join the team that's not just making waves, but changing the tide.                                                        
                                                                ***Residential Solar***

POSITION SUMMARY:  
The Account Specialist works at the direction of the Account Management Supervisor, providing service and support to Freedom’s network of Third-Party Dealers and Sales Representatives via Account Audits, a Project task queue, and a Project ticket queue. The Account Specialist is responsible for maintaining an accurate Scope of Work, managing projects with a CRM, and counter-approving Sales requests. In addition to project change, the Account Specialist also acts as a conduit to Freedom Forever Operations and Field Operations, by communicating or creating additional action items for various stakeholders. A successful Account Specialist can intervene and coordinate changes at any point in the linear process, with a consistent focus on project progression.    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:     

• Demonstrates understanding of linear Solar process and Solar design 

• Demonstrates understanding of solar construction, including roofing, electrical, roof top and ground mounted systems 

• Possesses a general understanding of primary function and tasks completed by all Teams within Freedom Forever 

• Reviews and counter-approves action items completed, or changes requested, by Sales Representatives 

• Reviews uploaded documentation and validated with accuracy 

• Reviews project specifications against Finance Company underwriting guidelines 

• Prepares and executes Change Orders when necessary 

• Processes Cancellations requested by Customers and associated documentation 

• Calculates project expenses accurately 

• Revise all SOW documents to reflect product or contract changes 

• Compiles the Scope of Work (SOW) 

• Calculates financial viability of projects and determine appropriate job status 

• Coordinates subsequent SOW changes to various stakeholders within Freedom HQ Operations or Field Operations 

• Synthesizes complex project issues into clear resolution options for Sales Representatives 

• Escalates complex issues or approvals to assigned Account Management Supervisor 

  QUALIFICATION REQUIREMENTS:    

• 2+ years of solar sales support experience preferred 

• 2+ years of customer service experience required 

  Education & Certifications:    

• High school diploma, GED, or equivalent 

Experience:    

• Ability to work overtime, based on business needs. 

• Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.) 

• Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written 

• A perpetual focus on operational excellence and ability to persevere in an occasionally high stress environment 

• Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations 

• Follow written and verbal directions, policies, and procedures 

• Ability to work with frequent interruptions 

• Develop and maintain cooperative, effective working relationships with others 

• Basic clerical and typing skills. 

• Ability to multitask 

• Computer literate and typing skills of at least 35 words per minute 

Knowledge, Skills & Abilities:    

• Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment 

• Demonstrates a sense of urgency and ability to meet deadlines 

• Must be highly organized and able to multitask on several projects at a time 

• Strong client-facing and teamwork skills 

  PHYSICAL DEMANDS AND ABILITIES    

• Here's a shortened version of the physical demands and abilities:
• Extended periods of sitting, using office equipment and computers  
• Transitioning from sitting to standing effortlessly
• Concentrating intensely on financial information for long periods
• Using hands and fingers for object handling and control
•  Visual acuity for details of nearby objects
• Clear speech and understanding of others
• Working frequently on deadline-driven projects
• Occasional bending for filing and maintaining files
• Occasional lifting of 5-10 pounds

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers