Job Title : DRAM Field Application Engineer
Location : San Jose, CA
Job Type : Full-Time, On-Site
About SK hynix America
In today’s digital world, semiconductors are serving as the critical foundation and enabler of the IT industry. SK hynix mainly produces memory semiconductors such as DRAM and NAND flash, which are essential components of various IT devices. Join us today in revolutionizing the DRAM/NAND memory storage business!
Responsibilities
- Identify customer's current and future product and technology needs and provide solutions (DDR5~/CXL/Future Memory)
- Provide the product roadmap and manage the product life cycle
- Clarify customer's technical and product requirements and feedback to HQ
- Provide technical specifications and notes according to the customer's needs
- Provide a sample for qualifications to have the design wins
- First technical point of contact for customers and manage the new product qualifications
- Manage the PCN, and ECN, and provide customers with all the technical documents.
- Work with HQ to generate the qualification plan and the sample plan.
- Work with customers and their CM to manage the qualification process in a timely manner.
- Responsible for customer's product quality management (FA Report/ Customer Field data/JEDEC)
- Liaison with customer quality engineers and HQ QA team to drive quality improvement.
- Manage RMA and Failure Analysis process from customer’s manufacturing line or Field.
- Manage the environmental document process (FMD, RoHs, Reach..etc)
- Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
- Regular meetings with customers to review ongoing project (Enabling/Quality)
- Engage with the customer's design engineer and project manager to provide technical and product supports
- Support customers with all pre-sales/post-sales requirements.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
- 3+ years of experience in a technical support or engineering role, with specific experience in DRAM technology and applications.
- Strong understanding of DRAM architecture, operation, and integration. Proficiency with memory testing tools and software.
- Demonstrated ability to diagnose and resolve technical issues efficiently, with strong analytical and problem-solving skills.
- Proven track record of managing customer relationships and delivering high-quality customer service.
- Bilingual in English and Korean is preferred.
Compensation:
The U.S. pay range for this position is $100,000 - $150,000, varying by work location and job-related skills and experience.
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer, providing equal opportunities to all qualified applicants and employees, prohibiting discrimination and harassment of any type.
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