Sr. Principal Customer Quality EngineerApply now »Date:Sep 20, 2024Location: Austin, TX, USCompany: SkyworksIf you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are powering the wireless networking revolution. Through our broad technology expertise and one of the most extensive product portfolios in the industry, we areConnecting Everyone and Everything, All the Time.At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions in a setting that encourages creative thinking. We value open communication, mutual trust, and respect. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together are changing the way the world communicates.Requisition ID: 72494Position SummarySkyworks Mixed Signal Solutions (MSS) is seeking a Principal Customer Quality Engineer (CQE) to work with us in Austin on MSS integrated circuit products. The CQE will be responsible for all aspects of product quality across the product lifecycle. The CQE partners with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure high quality products are delivered to our customers. This role includes customer RMA/FA support: coordinating the process to receive customer failures; drive verification, root cause analysis and reporting using the 8D process. The role will provide a rewarding career with high impact to the company and continuous technical and leadership growth.Primary ResponsibilitiesResolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions. Interface with MSS customers to fully understand the customer’s complaints and provide regular status.Drive team to achieve DPPM goal, customer complaint cycle time targets and deliver high quality 8D reports.Drive high quality into product design, manufacturing and sustaining using best practices such as Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc...Represent quality and customer requirements in change management meetingsPrior to product launch work closely with voice of the customer, product development teams and manufacturing/suppliers to surface potential issues early to insure stable/high quality device during high volume manufacturing.Travel to customer or manufacturing sites for proactive risk mitigation or crisis resolutionJob Requirements:Bachelor’s degree in Electrical Engineering or related degree with Masters preferredAt least 12 years in the areas of CMOS Mixed Signal Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or QualityAt least 5 years Customer Management experienceAutomotive requirements experience preferred (AEC, IATF, AIAG, DRBFM, etc)Have the potential to acquire rapidly product level experience – Broadcast, Timing or Power productsHave the potential to quickly gain manufacturing understanding – Wafer fab and assembly with knowledge of process control, traceability, change management, ATE test, ORT, monitors and DOEGood understanding of end customer’s product validation and testing (sub-system and system level)Show strong potential global leadership skills with proven ability to influence development teams to improve quality when faced with schedule/cost/performance tradeoffsFor customer complaints, must show potential to lead large global teams to quickly identify containment, root cause and corrective action for complex issues and clearly communicate the results to our customer. Ability to set technical team prioritiesAdvanced data analysis and data-driven skills. Working knowledge of JMP, Minitab and Excel (Vlookup, Pivot table), PowerBI to drive deeper analysis for continual improvement opportunitiesProblem solving experience leveraging industry best practices (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA)Have the potential to quickly understand the business and legal senseAbility to remain calm and logical under high pressure situationsMust be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customerExcellent communication skills (written and verbal)Must exhibit self-motivation, demonstrate high sense of urgency and be capable of successfully multi-tasking in a high pressure/fast-paced/matrix environment#LI-JR!The typical base pay range for this role across the U.S. is currently USD $139,100 - $278,300 per year per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U.S.Benefits ( include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others. Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance.Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Skyworks strives to create an accessible workplace; if you need an accommodation due to a disability, please contact us at Major Market:Austin Job Segment: Senior Quality Engineer, Electrical Engineering, Manufacturing Engineer, Supply Chain, Quality Engineer, Engineering, OperationsApply now »Find similar jobs: