Performs root cause analysis and provides support and solutions for Cisco and VOIP related systems. Supports Cisco voice telephony systems for calling and back office business units. Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration. Experience with Cisco and third-party hospital and clinical systems’ integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC). Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.