PC Technician
Job Location
28464 Marlboro Ave, Easton, Maryland
Position Type
Full-Time/Regular
Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for under-served communities.
Best People, Best Solutions, Best Results
Job Summary:
Entry level position responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure as well as the central point of contact for the overall function and operation of the Help Desk.
Please Note: This position is hybrid and will be based 2 days in Qlarant's office in Easton, MD.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Interviews user to collect information about problem; provides initial troubleshooting, resolves and follows-up user problems and/or dispatches technical staff, and refers complex problems to supervisor.
- Logs and tracks calls using problem management database, and maintains history records and related problem documentation ensuring service is provided in a timely manner.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Performs all duties associated with the user network account lifecycle, including setting up and maintaining groups for QHS associates, consultants, and external users.
- Responsible for developing, maintaining, and ensuring hardware, software, and software licensing inventory is current.
- Purchasing agent for all IT-related equipment, including follow up with vendors regarding issues related to defective products.
- Coordinates license maintenance and agreements to ensure compliance and accuracy.
- Execute test plans and scripts
- Provides technical direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards,
- Prepares documentation of test results
Required Skills
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data; uses experience to complement data
- Problem Solving - Gathers and analyzes information; Identifies and resolves problems in a timely manner.
- Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Oral Communication - Speaks clearly; Listens to get clarification.
- Cost Consciousness - Works within approved budgetary guidelines; Implements cost saving measures in purchasing decisions.
- To perform this job successfully, an individual should have knowledge of office software and the internet to meet deliverables.
- Excellent organizational skills with the ability to multi-task, prioritize tasks, and meet deadlines.
- A working knowledge of copiers, printers, and faxes required.
Required Experience
Education and/or Experience:
- High school diploma or general education degree (GED) required.
- At least 3-6 months related experience and/or training; or equivalent combination of education and experience.
- Basic knowledge of Windows and comprehensive knowledge of Microsoft Office.
- Ability to rapidly learn and develop proficiency with new applications.
Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Salary Range$22.00 - $24.00