Head of Product - Colorado Benefits Management System (CBMS)

JOB
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About Us
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

1. Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
2. Medical and dental health plans
3. Employer supplemented Health Savings Account
4. Paid life insurance
5. Short- and long-term disability coverage
6. 10 paid holidays per year plus vacation and sick leave
7. BenefitHub state employee discount program
8. Employee Wellness program MotivateMe
9. Excellent work-life programs, such as flexible schedules, training and more

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to here .

Our Culture & Environment
Our vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values, CDHS staff are committed to:

1. Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being
2. Sharing information, seeking input, and explaining our actions because we value accountability and transparency
3. Managing our resources efficiently because we value stewardship
4. Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success
5. Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes
6. Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

EXAMPLE OF DUTIES
The Colorado Benefits Management System (CBMS) helps manage data intake, eligibility determination, and benefits disbursement for applicants who are potentially eligible for public benefits. It is a highly complex system that supports multiple agencies and programs. Most notably, this system supports the administration of critical state of Colorado benefits such as Medicaid, Child Health Plan Plus (CHP+), SNAP, WIC, and TANF. These are programs that help to support our most vulnerable community members. The principal users of this system are county benefit eligibility technicians, who use the tool every day as they work with applicants submitting new or renewal applications for state benefits.

What will you be doing?
The Head of Product leads a joint Colorado Department of Health Care Policy & Financing (HCPF) and Colorado Department of Human Services (CDHS) team responsible for product management of CBMS. This team collaborates closely with the Governor’s Office of Information Technology (OIT) and contracted vendors on technical operations of the CBMS system components. Ultimately, it is the Head of Product’s responsibility to ensure that these technologies meet the needs of program users, CBMS system users, and HCPF and CDHS State program administrators.

Job duties include, but are not limited to, the following:

1. Leading the development, implementation, and management of a CBMS technology product roadmap for near- and long-term initiatives
2. Providing operational and strategic direction and oversight to the CBMS Product Director and other roles as needed
3. Collaborating with and managing up to senior state leaders, county leaders
4. Responsible for responses related to requests about CBMS from the media or public
5. Overseeing multiple product workstreams related to technology optimization and strategic improvement
6. Overseeing and directing vendor teams from HCPF and CDHS in support of the overall product strategy alongside the Product Director
7. Defining KPIs and measurements of projects, system performance, and monitoring of the ongoing performance of the CBMS system to meet the intended outcomes for county workers, program users, and federal and state regulatory requirements
8. Consulting directly with counties in coordination with CDHS and HCPF Community Engagement teams to identify and then refine needed improvements
9. Overseeing and leading modifications to frameworks, templates, and other tools for day-to-day product management alongside the Product Director
10. Ensuring vendor-proposed hours for each project are appropriate, managing escalations to the Product Director, and managing expectations to CDHS and HCPF Leadership
11. Overseeing all product budgets and addressing or escalating financial issues as they arise, alongside the Product Director
12. Ensuring effective utilization of technology resources to deliver integrated benefits, reviewing and approving all vendor agreements and payments
13. Holding vendors accountable for delivering high-quality product outcomes in line with the product strategy
14. Managing all work to drive continuous improvements to product design, usability, and accessibility; coordinates with program leadership to ensure that product designs also meet program requirements
15. Identifying opportunities for integration across different products
16. Directing work across teams in CDHS, HCPF, and OIT to ensure work can be managed strategically
17. Collaborating across teams in CDHS, HCPF, and OIT through the procurement of re-procurement of CBMS

SUPPLEMENTAL INFORMATION
How to Apply (PLEASE READ CAREFULLY)
Applicants are encouraged to attach a cover letter and resume to their application. Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process
The comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at or call 1-800-929-0791.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

For Recruiting questions, please contact

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~