BANK - Patient Access Officer
Locations:
Manchester - The Christie Private Care
Cheshire - The Wilmslow Hospital
We’re looking for Patient Access Officers to join our teams across our facilities in Manchester and Cheshire on a bank basis. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
What you’ll do:
- Greet patients and visitors with a friendly and professional demeanour.
- Communicate efficiently and professionally to all internal and external stakeholders.
- Maintain accurate and up to date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant Patient documents are signed and scanned to the patient accounts.
- Respond to telephone, written and face to face queries.
- Respond promptly to any patient/third party requests.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
What you’ll bring:
- Previous Administrative experience in a client/customer facing role.
- Excellent customer care skills.
- Accuracy and attention to detail.
- Computer literacy including Microsoft Office – Excel.
- Excellent verbal and written communication skills.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
About Us
Life with us means taking pride in your team and delivering the highest quality care. We’ll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK and varied, interesting work. As part of HCA Healthcare US, the world’s largest healthcare company, we can also promise that you’ll learn from experts in every department and that your opportunities will be endless. With us, you’ll be empowered to achieve more in your career, and more for our patients. Visit our careers page for more information.
HCA Healthcare: Over 50 years of creating a healthier tomorrow
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