OverviewTo interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.ResponsibilitiesAnalyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)Determine and advise members on approved loan conditions and documentation requirementsEnsure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)Maintain contact with the member, Realtor and/or seller during the entire loan processMonitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulationsRemain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)Request and obtain documentation needed and forward to Mortgage ProcessorRespond to inquiries about mortgage applications, processing status, problems and concernsSeek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and eventsTake first mortgage loan applications via face-to-face interview, mail and telephoneResolve or arrange for resolution of operational/processing issues, inquiries and complaintsRespond to inquiries and resolve any issues concerning the processing of applicationsReview application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is requiredPerform other duties as assignedQualificationsAbility to work effectively and efficiently with automated systemsFamiliarity with accounting, credit, and/or lending principles and techniquesExperience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institutionExposure to lending application and approval processFamiliarity with mortgage lending concepts and principlesFamiliarity with banking/financial industry standards and practicesIncumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksEffective database and presentation software skillsEffective skill performing mathematical calculations and working accurately with numbersEffective skill in actively guiding members through interactions to reduce member effort and enhance member loyaltyEffective skill in comprehending, analyzing, applying and communicating complex written legal documentsEffective skill speaking and/or presenting in front of groups in a professional settingEffective word processing and spreadsheet software skillsDesired Qualification(s)Working knowledge of Navy Federal Mortgage Production and/or Servicing SystemsWorking knowledge of mortgage/equity loan processing, closing and documentation requirements and regulationsFamiliarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programsHours: Monday - Friday, 8:30AM - 5:00PMLocation: 141 Security Drive, Winchester, VA 22602About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.• Best Companies for Latinos to Work for 2024• Computerworld® Best Places to Work in IT• Forbes® 2024 America's Best Large Employers• Forbes® 2023 The Best Employers for New Grads• Fortune Best Workplaces for Millennials™ 2023• Fortune Best Workplaces for Women ™ 2023• Fortune 100 Best Companies to Work For® 2024• Military Times 2023 Best for Vets Employers• Newsweek Most Loved Workplaces• Ripplematch Campus Forward Award - Excellence in Early Career Hiring• Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 21562