Implementation Engineer Center for Technology Innovation

Job Description

General Summary

Responsible for leading operational implementation, training, and support for innovative technology solutions created by the UMMS Center for Technology Innovation. Develop educational materials and training plans and provide end user support during implementation and post go-live. Collaborate with multidisciplinary teams to ensure successful implementation of tailored technology solutions which incorporate principles of human factors and process design to improve the quality of patient care. Work is performed under limited direction. Direct report to the Senior Manager, Solution Design & Implementation.

Principal Responsibilities and Tasks

• Identify appropriate clinical and operational partners, decipher and translate clinical process needs to the technical teams.
  • Lead deep discovery sessions and provide comprehensive documentation to the innovation team needed to inform appropriate design for the local departments, as directed by the Manager, Implementation Engineering.
  • Assist with testing technology solutions and associated integrated technology prior to release; provide related testing documentation.
  • Develop training plans and materials in collaboration with both technical and local department staff and leaders.
  • Train support staff from various departments to ensure a proficient understanding of the technology and basic troubleshooting for end-user support.
  • Solicit and organize feedback from end users and provide actionable feedback to the core innovation team.
  • Lead the assessment of solution transformation; identify and resolve issues that arise during and post implementation.
  • Present analytical data insights and findings using appropriate visualization tools to enable data driven decision making around technology assessment and deployment.
  • Collaborate with partner groups to develop successful transformation plans, facilitating the transfer of long-term support ownership to appropriate teams.
  • Perform other duties as assigned.

Qualifications:

Education and Experience

• Bachelor's degree in nursing, Physical Therapy, Computer Science, Industrial Engineering, or related field, or the equivalent combination of education, training, and experience. Master’s degree preferred.
  • For healthcare applicants: Minimum 5 years of experience in a licensed, patient-facing clinical role, including 3 years at an academic medical center, Critical-care experience preferred.
  • Minimum 3 years of experience in novel technology innovation leading the implementation of novel solutions to complex problems.
  • For engineering applicants: Minimum 5 years of experience in process improvement/systems engineering, with 3 years of experience in hospital-based environment preferred.
  • Experience leading organization-level implementation efforts outside of patient care role required.

Knowledge, Skills and Abilities

• Familiarity with Artificial Intelligence and Internet of Things (IOT) technology.
  • Proven ability and desire to learn new technologies and develop solutions using a variety of strategies, patterns and approaches.
  • Advanced analytical, conceptual thinking, planning, organizational, and problem-solving skills.
  • Advanced skill developing and maintaining collaborative working relationships with all levels of leadership, staff and vendors.
  • Ability to distill complex ideas into engaging educational content and presentations for diverse audiences.
  • Advanced skill identifying and analyzing business requirements and recommending solutions.
  • Process and data-driven individual.
  • Advanced skill in data analysis and visualization.
  • Ability to work independently and in a team environment.
  • Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
  • Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
  • Flexible, enthusiastic approach to work including a strong desire to learn with the ability to adapt quickly to new systems and learning, understanding, and applying new technologies.
  • Advanced verbal, written and interpersonal communication skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.