SFHOT Case Manager Level 1

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness, to help establish treatment, and to find permanent housing. A Case Management Level 1 is an entry level position on the case management team. A Case Management Level 1 manages their caseload, as well as supports the functions of HOT as a whole. The work schedule is Monday-Friday, business hours. Exact schedule is set by program management.
ESSENTIAL FUNCTIONS

• Maintain a minimum caseload of 15-20 clients that present with complex medical
  and/or behavioral issues, develop service plans, initiate referrals and linkages,
  and stabilize into permanent housing. Develop engagement strategies and
  interventions.
• Conduct outreach by assignment throughout the City and outlying neighborhoods
  to people experiencing homelessness.
• Engage individuals and assess needs (eg, medical, mental health, substance
  use, shelter, food access, benefits, and other issues). Follow up with clients to
  support linkage, as needed.
• Perform wellness checks, assess risk, provide support, and referrals for needed
  services. This may include crisis intervention, engaging emergency medical or
  mental health systems, or mandated reporting.
• Advocate and collaborate with service providers to facilitate access to care with
  the goal of stabilization.
• Respond to requests from city agencies (the Mayor’s Office, Board of
  Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizens to
  help individuals found at-risk in places not meant for human habitation.
• Work collaboratively as part of a dynamic and diverse team, which includes clear
  communication, flexibility, and humility.
• Work in close collaboration with the DPH Street Medicine Team to link people
  experiencing homelessness linking to primary care.
• Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.
• Engage and participate in clinical supervision, both group and individual, to discuss client care, service delivery, and clinical and professional development.
• Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.
• Use web-based technologies to look up information and collateral data relevant to service delivery.
• Maintain timely and accurate documentation according to program requirements. Use company provided vehicles in an appropriate and professional manner. Maintain a clean driving record.
• Adhere to the Code of Conduct as well as established policies and procedures.
• Attend all mandatory trainings and meetings.
• Other duties as assigned.

MINIMUM QUALIFICATIONS
TARGET EXPERIENCE: Direct experience working in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.
All areas of study meet qualifications. The following majors are preferred: Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.

1. High School degree or equivalent plus 2 years or more with TARGET EXPERIENCE, or
2. Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) and 1 year with TARGET EXPERIENCE; or
3. AA/AS degree.

AND

1. Valid California driver’s license. Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
2. Basic knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.
3. Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all neighborhoods in San Francisco.
4. Ability to work successfully both independently and cooperatively.
5. Ability to speak, read, and write clearly in English.
6. Basic level competency using the Internet, Outlook email, and Microsoft Word computer applications as well as ability and willingness to learn necessary programs needed for everyday job function.
7. Ability to use computers/internet to look up information and enter relevant notes.
8. CPR and first aid certification within 90 days of hire.

PREFERRED QUALIFICATIONS

1. Speak languages other than English.
2. Previous experience or training in street outreach and case management.
3. Knowledge of San Francisco neighborhoods and community resources.
4. Knowledge of the San Francisco Health Provider network.
5. Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS
Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.

1. Ability to use a computer, phone or office equipment for extended periods of time.
2. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
3. Must be able to lift a minimum of 35 lbs.
4. With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.

Stand Constantly
Walk Constantly
Sit Frequently
Handling / Fingering Constantly
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
Talk/ Hear Constantly
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
WORK ENVIRONMENT
Travel outside to various locations and on occasion, general office setting, indoors temperature controlled
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position.
This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.
Heluna Health reserves the right to revise job descriptions or work hours as required.
All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)