Director, Operations

Company Overview

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed.' We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

Director of Operations

As the Director of Operations in our real estate management company, you'll be pivotal in orchestrating seamless operations, fostering exceptional client service, nurturing team effectiveness, and driving strategic initiatives. Your focus on communication, client service, business acumen, team leadership, and problem-solving will be critical to your success in this role. The Director of Operations also assists with region operations, processes, strategy, initiatives, auditing and risk management. This position may also assist in new business development for the division when needed.

Responsibilities:

1. Assist with all regional operations, including processes, strategy, initiatives, support, compliance, and quality control.
2. Quality Control - Assist in ensuring that each property is maintained to the standards required of all Asset Living properties.
3. Actively reinforce/advance knowledge related to essential Asset programs.
4. Maintain effective communication & reinforce new initiatives through centralized gathering and distribution of information.
5. Maintain BM & RM Meeting structure - Set calendar and work with DOP, DP and VPs to develop agendas and content.
6. Plan, execute, and participate in committees or chair them as requested.
7. Assist in Transitions and Due Diligence as needed.
8. Make recommendations and modifications regarding office performance, business needs, etc.
9. Any other tasks assigned or directed.

Communication:

1. Actively listen and empathize with team members, incorporating their feedback into decision-making processes.
2. Document and communicate expectations regularly, involving employees in the expectation-setting process.
3. Approach difficult conversations respectfully, allowing space for open dialogue and demonstrating emotional neutrality.
4. Share information succinctly and appropriately, foreseeing and strategizing for reactions.

Client Service:

1. Effectively communicate with clients, offering proactive solutions rather than just presenting issues.
2. Inform the property operations team of client communications, ensuring a transparent flow of information.
3. Implement clear processes for outstanding customer service, both for clients and staff.
4. Anticipate potential issues and prepare solutions before addressing client concerns.

Customer Service:

1. Assist employees in understanding and respecting customers (residents or clients).
2. Facilitate an environment where employees communicate respectfully with residents or clients.

Business Acumen:

1. Exhibit trustworthiness, integrity, and strong delegation and time management skills.
2. Develop and execute long-term strategic initiatives, aligning with company goals.
3. Demonstrate financial analysis skills and collaborate on defining the company's strategic direction.
4. Conduct thorough market research to identify trends, needs, opportunities, and risks.

Role Execution (KPI’s):

1. Keep teams informed and accountable for initiatives and results.
2. Drive successful business development initiatives and strategic alignment.
3. Assist in managing the division's P&L and refine corporate strategic plans.

Team Effectiveness:

1. Unify the team towards common goals and monitor performance.
2. Coach team members on goal setting, career development, and achieving targets.
3. Provide guidance and mentorship, conduct performance reviews, and identify training opportunities.

People Development:

1. Communicate effectively with the team to understand their goals and growth paths.
2. Conduct regular one-on-ones to ensure steady employee growth and address concerns.
3. Source, hire, and recognize strong candidates for divisional roles.

Problem-Solving:

1. Exhibit emotional intelligence, resilience, and creativity in problem-solving.
2. Analyze problems and offer creative, effective solutions promptly.
3. Embrace 'Design Thinking' principles in addressing issues.

Core Skills:

1. Proficiency in Microsoft Office and relevant Property Management Systems (PMS).
2. Exceptional communication and interpersonal skills.
3. Strong financial acumen and market research knowledge.
4. Advanced problem-solving and analytical skills.
5. Emotional intelligence and regulation.
6. Adaptability and resilience.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

For individuals hired to work in Colorado, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. A reasonable estimate of the range is $75,000 - $115,000 total compensation.