Company:
PHALANX Solutions
Location: Herndon
Closing Date: 29/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
PRIMARY DUTIES:
- Act as a front-line interface to clients by accepting, prioritizing and resolving helpdesk trouble reports and tickets while providing exceptional customer service.
- Onsite visits to client location as needed. Mileage reimbursed.
- Administer various user accounts including but not limited to: new user setup, network permissions, configuration of corporate e-mail via Microsoft Exchange & distribution list maintenance.
- Maintain and update standard desktop/laptop configurations.
- Install and provide support for all hardware and peripherals.
- Troubleshoot printers/copiers & escalate service issues to vendors if needed.
- Troubleshoot application system issues, resolve and recommend solutions.
- Virus mitigation and/or cleansing of infected systems.
- Maintain and update IT asset inventory.
- Create & distribute user manuals/cheat sheet documentation as needed.
- Research issues to resolve problems outside of knowledgebase.
- Address all other technical issues as they arise.
DESIRED EXPERIENCE, KNOWLEDGE AND SKILLS:
- Strong communication and problem-solving skills required for both helping end users and resolving issues with vendors with minimal oversight.
- Ability to take ownership of problems, work alone or with others to follow them to a successful resolution.
- Experience maintaining network & phone cabling and LANs.
- Familiar with computer configurations.
- Knowledge of Apple iPhone configuration.
- Working knowledge of Office 365 admin and Azure Entra.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Monday to Friday
Work Location: In person
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PHALANX Solutions