Eligibility Worker II

Salary : $43,867.20 - $60,278.40 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 24-05115-01
Department: Human Services - Transitional Assistance
Opening Date: 02/24/2024
Closing Date: Continuous
The Job
The Transitional Assistance Department (TAD) is recruiting for experienced Eligibility Workers (EW) II to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, CalFresh (formerly Food Stamps), Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.
For more detailed information, refer to the job description.
This excellent opportunity for career growth, also offers a lucrative compensation and benefits package.
CONDITIONS OF EMPLOYMENT
Pre-Employment: Applicants must pass the pre-employment process, which may include fingerprinting, credit check, and/or medical exam, prior to appointment.
Travel: Some positions may require travel throughout the County. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing transportation.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Experience: Six (6) months, within the last eighteen (18) months, as a journey-level eligibility worker in a California Department of Social Services performing duties equivalent to that of an in San Bernardino County determining initial and continuing eligibility for public assistance programs. Candidates must have achieved regular status as a journey-level Eligibility Worker.
Candidates who are currently employed as a journey-level Eligibility Worker in a California Department of Social Services are encouraged to apply.
Note: Eligibility Worker I and Trainee experience is not considered qualifying and must be listed separately on the application from time spent as a journey-level Eligibility Worker (Eligibility Worker II or above in San Bernardino County).
Desired Qualifications
The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.
Selection Process
Application Procedure:
(NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)
Complete and submit the online employment application and supplemental questionnaire (Resumes will not be accepted in lieu of the application and/or supplemental questionnaires) as soon as possible as this recruitment may close at any time .
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
There will be an online assessment of knowledge and skills which may consist of the following areas:

• Computer Usage
• Social Service Policies
• Work Simulation
• Numerical Computations
• Interpersonal Skills

Spanish Bilingual Exam: Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies.
Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.
All communications regarding the remainder of the selection process will be via email or text message. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and TAD ( ). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.
If you require technical assistance , please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process .
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
INSTRUCTIONS: The information on the Application and your responses to the following supplemental questions will be used in a determination of qualifications. Detailed responses should be provided for each question in order to ensure qualifications are properly considered (do not refer to a resume). Each response must include the name of your employer(s) and dates of employment where you performed the duty, and the title of your position(s).
Employers listed on this questionnaire must also be listed in the work experience section of your application.

• I have read and understand the above instructions.

02
Do you have experience as a journey-level Eligibility Worker (San Bernardino County Eligibility Worker II equivalent) since September 2022?

• No, I do not have experience as a journey-level Eligibility Worker (San Bernardino County Eligibility Worker II equivalent) since September 2022.
• Yes, I have experience as a journey-level Eligibility Worker (San Bernardino County Eligibility Worker II equivalent) since September 2022.

03
Indicate your dates and location of employment performing duties equivalent to an Eligibility Worker I in San Bernardino County (trainee level experience-classroom setting).Example: San Bernardino County, EW I, 8/3/09 to 9/4/09
04
Indicate your dates and location of employment performing duties equivalent to an Eligibility Worker I in San Bernardino County (trainee level experience-office setting).Example: San Bernardino County, EW I, 9/5/09 to 3/5/10
05
Indicate your dates and location of employment performing duties equivalent to an Eligibility Worker II or higher in San Bernardino County (fully qualified working level).Example: San Bernardino County, EW II, 3/6/10 to present
06
California Department of Social Services Eligibility Worker Training: Indicate the programs in which you have received training.

• TANF (Transitional Assistance for Needy Families)
• CalFresh (formerly Food Stamps)
• Medi-Cal
• Other: General Relief, Social Services Referrals, Fair Housing, etc.
• None of the Above

07
Provide, for each program listed in Question #5 of which you received training, the program name, the length and dates of the training class, and where the training was conducted.Example: Medi-Cal; 5 weeks; 8/3/09 to 9/4/09; San Bernardino County
08
Describe your experience with each of the public assistance programs listed in Question #5. Include your job title, public assistance program name, dates of experience, where the experience was obtained, and job duties performed.
Example: Eligibility Worker II, CalFresh, 3/6/10 to present, San Bernardino County - determine initial eligibility for CalFresh program through interviews and review of relevant documents, perform case management, interpret and explain program regulations
09
Call Center/Customer Service Center Experience: Briefly describe your call center or customer service center experience. Include dates and employer(s) name where experience was obtained and the number of calls per day. If none, indicate N/A
10
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

11
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand

12
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question