MEMBER SERVICES REPRESENTATIVEFront Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Reports to: Managing Partner / Assistant General ManagerLooking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose to enrich the lives of others through the power of well-being.ResponsibilitiesGreets all members and guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA processAssists with membership, retail and tanning product salesPromotes membership privileges including tanning, group fitness, small group training and childcareDelivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standardsChecks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert Answers phones in a courteous, helpful, professional mannerCommunicates special events to members and guests Facilitates all member requests or forwards to a managerMaintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operationMaintains a clean and organized work areaAble to navigate all stations of the front desk area, to including check-in, Relax and Recover, guest services, and membership salesMay be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facilityPerforms opening and closing checklist and dutiesRequired Skills and ExperienceMinimum 1 year of experience in a service-oriented position preferredAbility to communicate effectively and demonstrate proficiency in reading and writing skills requiredStrong customer service orientationCPR/AED certification required (can be obtained within 30 days of hire)Physical RequirementsMust be able to lift or move up to 50 lbsPhysical effort required for daily duties include prolonged standing and walkingEducation RequirementsHigh school diploma or GED requiredCompensation (Hourly)$12-14/hour + CommissionBenefitsPTOSubsidized health insurance coverage (health, dental, vision) for full time positionsBasic Life and ADandDHSAShort-term disabilityFree gym membershipTravelNo travel requiredEQUAL OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.