Job Summary
The Business Process Analyst is responsible for identifying critical areas in our current business processes that require improvement. This position develops and implements new strategies and collaborates with stakeholders to ensure alignment and successful adoption of new procedures. Support the implementation and configuration of new technologies/systems to enhance the overall process. Conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members to ensure that the best practices are followed.
If you’re a self-starter, motivated, and want to make a significant impact to a growing cloud company, this may be a great opportunity for you!
Essential Duties & Responsibilities
Conduct thorough data analyses and process mapping of current business processes, workflows and procedures to identify areas for improvement.
Develop and implement optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
Collaborate with key stakeholders among cross-functional teams to ensure alignment on proposed changes.
Design and implement process improvement initiatives, ensuring smooth transitions with limited disruption to operations.
Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
Stay updated on industry trends, emerging technologies, and process improvement methodologies.
Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
Provide training and support to team members on new processes and best practices.
Minimum Requirements
Bachelor’s degree in business administration, management or a related field; equivalent experience considered in lieu of degree.
4+ years of experience in business process analysis and project management
Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3.
Familiarity with process mapping and modeling techniques.
Strong analytical skills with the ability to collect, study and interpret complex data.
Ability to manage and perform multiple complex tasks as part of the daily work assignment.
Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Ability to receive constructive feedback from key stakeholders and continuously collaborate to develop the most effective solution.
Preferred knowledge, skills, and experience
Relevant certification in business process management or a related field.
Working knowledge of process improvement methodologies, such as Lean Six Sigma.
Experience in project management and change management.
Knowledge of specific industry regulations and standards.
Experience in change management methodologies.
Familiarity with data analytics and visualization tools.
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 40 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 24-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. .
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
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