VP, Account Management

Job Title

VP, Account Management

The VP, Account Management role will define and execute account development and retention strategies to profitably grow with regional Retail (leisure, tour operators, consolidators and cruise lines) and Business Travel Agency customers in North America.

This individual will lead a team of over 20 Managers and Strategic Account Directors who are responsible for profitably growing a customer base that generates over 25 million bookings and $150M in annual revenue. This role will also cultivate direct C-Level customer relationships and collaborate with internal business partners and stakeholders to ensure high customer satisfaction by applying proven team and customer development methodologies to achieve key business objectives and ensure mutual success for our customers and for Amadeus.

• Define and execute strategies and plans to successfully achieve key business objectives for: customer retention, development (bookings share and IT solutions), revenue and margin.
• Develop and manage a robust IT pipeline to achieve product sales and revenue targets.
• Define and implement Account Development Plans (ADPs) for top accounts and ensure alignment with cross-organizational stakeholders to ensure achievement of key objectives and strong customer satisfaction.
• Gather and effectively communicate to internal stakeholders: market and customer level insights, requirements, challenges, opportunities and competitive intelligence.
• Mentor team leaders in the development of constructive customer relationships and directly support key customer negotiations and escalations.
• Provide Amadeus executive representation at key customer and industry events and serve as a spokesperson as needed, included with regional media.

• Provide strong leadership, vision and communications to develop a highly engaged, high-performing team.
• Ensure strong talent management and career development planning across team.
• Establish key performance metrics for teams and provide regular feedback on performance for both team and individual team members, including formal performance reviews.
• Provide mentorship and coaching to improve effectiveness and performance of team and individual team members.
• Identify and schedule training and educational forums that will foster the success of the team and team members.
• Ensure team members have the requisite tools to perform their best.
• Share knowledge and best practices.
• Periodically assess employee compensation to ensure Amadeus competitiveness and employee retention.
• Be responsible for overall team budget planning and monitoring.

• Collaborate with P&C to manage talent acquisition efforts to ensure optimal fit between aggressive business targets and Amadeus cultural, team and corporate values.
• Lead succession planning for critical roles to identify internal successors where possible.

• Must have a strong knowledge of the Travel Industry in general and a good understanding of IT and how it supports the Travel Industry.
• Strategic thinker and skilled communicator with strong leadership and talent development strengths.
• Must be a results-oriented individual who can motivate a team.
• Strong interpersonal and presentation skills.
• Previous experience required in leading a team.
• Minimum of 10 years commercial experience with a background in technology and/or travel industry.
• Language: Strong written and verbal English-speaking skills required. Spanish/French a plus.
• Ability to travel.

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.