Associate Service Desk Analyst

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Associate Service Desk Analyst
Location: St Clair Hospital in Pittsburgh, PA
The primary purpose of this role to provides service desk support to client users and any other duties as needed.
Responsibilities

• Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
• Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible
• Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
• Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands
• Assist in the maintenance of the Service Desk Knowledge Base

Academic and professional qualifications

• BA or BS Degree preferred or other relevant combination of training and experience

Experience

• Up to 2 years entry level to moderate experience providing service desk support preferred

Travel requirements

• May require local travel
• May require other travel for business needs

Working arrangements

• May be required to work off hour shifts or be assigned to an on-call rotation 24/7 Support

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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