Process Engineer (Technician)

R&D Process Engineer (Technician)

Responsibilities

• Assist customers, technicians, and all fellow employees with all aspects of the trial center within ENA.
• Communicate and run R&D trials with R&D Supervisor, Head of Service, Aftersales Admin, and Sales Department.
• Communicate, learn, and apply knowledge from our Austrian product specialists.
• Ensure ENA R&D center is up to date with current equipment, and technical support aspects of the job.
• Maintain onsite installation and contractors regarding the trial center and warehouse.
• Assist R&D Supervisor, and Head of Service with any requested tasks when applicable.
• Involvement in SOP's, safety committees, or process improvement.
• Handling common issues with technicians and customers, while referring any uncommon issues to the supervisors/managers.
• Ensure trial reports are correct, accurate, and have all the nessesary information - then subsequentially approve trial reports.
• Making sure documentation, spares, consumables, shop inventory lists, and warranty items are ordered and accounted for.
• Maintain patience and professionalism during technical support of the job between customers and fellow employees.
• Maintain building, warehouse, parking lot, and delegate housekeeping items.
• Train other technicians.
• Diagnose errors or technical problems and determine proper solutions.
• Programming drives, controllers onsite at ENA, in addition to providing remote support to customers.
• Provide service and customer support during field visits or at ENA.
• Manage all on site installation, startup, repair, maintenance, and test tasks.
• Produce timely and detailed service reports and documents.
• Keep working area clean and organized, including your own workspace but also shared workspaces and shared communal spaces.

• Follow all companies' procedures and protocols whilst onsite and in the office.
• Cooperate with EREMA - ENA group and share information across the organization.
• Comprehend customer requests and make appropriate recommendations/discussions.
• Build positive relationships with customers.
• Ensure the demonstration center is clean and organized daily, which includes trash removal, cutting up wooden crates, floor cleaning, and ensuring dumpster area is clean.
• Keeping the outside area clean, and general building maintenance.
• Loading and unloading trucks, receiving shipments when needed. Supervise and delegate shared responsibility with the Shipping / Receiving employees and the customer center employees to make sure someone is always available to load and unload trucks in warehouse and trial center.
• Cleaning parts that arrive at ENA from customers in the oven along with trial machine parts.
• Inspecting and writing reports for oven cleaning and placing them in the trial report drop folder.

• Loading machines, cleaning machines and trial equipment.

Requirements

• Proven material processing experience, and service experience.
• Initiative to lead and find solutions to problems.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Detail oriented, showing respect at customers site for cleanliness and organization.
• Ability to take direction, and leadership from peers at EREMA, along with being able to accept information from our customers.
• Ability to maintain a professional demeanor during constructive criticism from either someone at EREMA or at the customer.
• Experience working with high voltage (480V) and testing live electrical circuits.
• Highly motivated and willing to work alone at times with limited support and adapt to project changes.
• English literacy.
• Familiarity with mobile tools and applications.
• Working knowledge of MS Office, including, and not limited to word, excel, outlook.
• Must be able to comply with all Company and Customer site safety regulations.
• Perform well under pressure.

Working Conditions and Physical Effort

• Work involves almost constant exposure to unusual elements, such as extreme temperatures, toxic chemicals, biohazardous materials, dirt, dust, fumes, smoke, and/or loud noises.
• Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 70%) of job.
• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.

Travel Requirements

• 25% or more domestic and/or international travel may be required.
• Must have a valid driver's license
• Must have a valid passport