Spa Director

Synopsis

Under the direction of the Executive Spa Director, the Spa Director oversees all aspects of the day-to-day Spa & Salon, Retail, and Shipping & Receiving operations and related services, its financial performance, and provides guidance and oversight of the implementation of strategic initiatives at the spa. Maximizes productivity and ensures adequate staffing levels; inspects and implements necessary safety and sanitation guidelines; and conducts maintenance and housekeeping inspections.

Essential Duties and Responsibilities

1. Adheres to established Policies and Procedures.
2. Supports the Executive Spa Director and General Manager with department budget planning and compliance; reports financial history to the P&L review team; forecasts occupancy, revenue and expenses; oversees payroll processing, purchasing and procurement; evaluates and recommends results-oriented compensation strategies to enhance sales and incent employees. Ensures safe cash/payment handling procedures.
3. Uses financial plans for spotting trends, measuring productivity and monitoring progress.
4. Controls ongoing service and product margin analysis to ensure profitability.
5. Develops & Implements contingency plans to manage operational costs and boost the bottom line.
6. Develops procedures for ensuring accurate inventory management control and monitoring.
7. Provides marketing and public relations support including but not limited to writing e-newsletter articles, providing logistics for photo shoots and representing the company as directed.
8. Consistently develops and grows service and retail sales through training, tools, and monitoring.
9. Resolves guest and associate issues using the HEART standard.
10. Monitors customer satisfaction by reviewing surveys and direct customer engagement and holding focus groups.
11. Implements ongoing skills training to ensure service standards and encourage retention.
12. Ensures consistency in compliance of department mission, vision, values, service standards, policies and procedures, and treatment/service protocols.
13. Maintains a full operational overview of staff scheduling and oversees the coordination of staffing levels or schedule shift adjustments with department Supervisors in order to maximize revenues and minimize expenses.
14. Conducts regularly scheduled staff meetings to keep staff current on all aspects of the operation.
15. Identifies operational problem areas including but not limited to laundry, supplies, music, temperatures, odors, hazards and equipment and communicates such issues to proper staff member for resolution.
16. Educates and encourages a profit-related dynamic in retail and treatment sales, waste abatement, and quality control assurance.
17. Maintains a clean, safe, hazard-free work environment within area of responsibility.
18. Constantly reviews menu of services and product offerings to keep pace with current trends and ever-changing guest needs and expectations.
19. Supports any efforts and strategies to advance Business opportunities.
20. Performs all other related and compatible duties as assigned by Executive Director and General Manager.

Qualifications

Bachelor degree required plus five (5) to seven (7) years of spa/salon management experience or an equivalent combination of education and experience. Minimum two (2) years' experience at a Director, Assistant Director, or Operations Manager level required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to stand for 6-8 hours at a time and lift up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The environment is fast-paced with a high volume of guest, employee, management and frequent guest interactions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Microsoft Excel: 1 year (Preferred)
• Microsoft Outlook: 1 year (Preferred)
• Microsoft Word: 1 year (Preferred)
• Spa Management: 5 years (Preferred)

Work Location: In person