Hospitality Assistant PT

Job Description
When you work at Millcroft Living, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!
Millcroft Living is recruiting for a hospitality focused Full Time CNA to join our team! The primary purpose of this position is to assist our residents with daily task such a bathing, toileting, eating and dressing. We strive to be the best and give the best care possible to our residents.
Part Time 10am-4pm OR 4pm-9pm Mon- Fri and Every other Weekend
Salary Range: $16.00 - $18.00 an hour
GENERAL SUMMARY
The Hospitality Assistant provides essential customer service support to residents, ensuring their rights, dignity, and individuality are upheld in a non-hands-on capacity. This role operates under the direct supervision of a Registered Nurse (RN) or Licensed Practical Nurse (LPN), reporting pertinent information to the immediate supervisor during the assigned shift. This position is vital in supporting nurse aide staff with non-hands-on duties.
Essential Job Duties:

• Customer Service Support:
  a. Provide individualized attention to residents by engaging in meaningful interactions that promote their sense of well-being.
  b. Display warmth and exceptional customer service throughout the work shift.

• Environmental Maintenance:
  a. Assist in keeping resident environments tidy, including bed making for unoccupied beds and straightening rooms.
  b. Provide water to residents as needed and assist with laundry.
  c. Report any environmental deficiencies (e.g., lighting or equipment issues).
• Resident Support:
  a. Respond courteously to call lights, assisting with non-hands-on care tasks when possible, or report requests to the nursing staff.
  b. Communicate effectively with residents, families, and team members.
  c. Assist in transporting residents to internal appointments or activities.
  d. Greet and direct visitors as needed.
• Meal Service Assistance:
  a. Prepare supplies needed for resident care, including passing clean linens and stocking supplies.
  b. Assist in the dining area by providing warm washcloths, serving food, setting up meals, and cleaning up after service.
• Activity Support:
  a. Promote resident engagement through various activities by checking radios/TVs, assisting with mail, and providing one-on-one companionship.
  b. Attend mandatory training and maintain 12 hours of required training annually.
• Other Duties:
  a. Respond to inquiries and requests within appropriate time frames and policy guidelines.
  b. Additional non-hands-on care duties may be assigned as needed.

QALIFICATIONS

• Good mental and physical health, sound judgment, and high moral standards.
• Strong customer service focus and professionalism.
• Flexibility and adaptability in changing environments.
• Ability to read, write, spell, and follow both written and oral directions.
• Strong communication skills to effectively interact with residents, coworkers, and families.
• Ability to work with individuals who may be ill, elderly, or emotionally upset.

EDUCATION

• Preferred: High School Diploma or equivalent.
• Any combination of education and experience that provides equivalent knowledge, skills, and abilities may be considered.

HOSPITALITY FOCUS
The Millcroft Living fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask, "Is there anything else I can do for you?"
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

WELLNESS FOCUS
The Millcroft Living employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness, which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts, we can ensure and exceed residents' wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
Frequent standing, stooping, bending, stretching, squatting; must be able to stand/walk for up to 70% of the work day; must be able to lift , transfer, turn and position residents weighing up to 50 lbs. unassisted. May be subjected to offensive odors and combative behavior. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally. May be exposed to communicable diseases including the HIV and HBV viruses. Must be able to work paying close attention to detail with frequent interruptions.