Remote Collections Agent

Job Title : Remote Collections Agent
Pay Rate : $18/hour
Location: Remote-Work Opportunity
Job Duties:

• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
• Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Requirements:

• 1 or more years of recent collections experience
• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively
• Experience must be in Outbound and Inbound call high volume setting
• Must live within a 100-mile radius of Chicago, IL

Why you should apply:

• Company will provide the equipment to perform the job duties
• Monthly bonuses ranging from $600 up to $1,000
• Excellent benefits
• Direct hire position
• Work from home
• Room for growth

Shift: Dependent on availability or need, will be disclosed upon interviews
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