Our Mission
We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU’s global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where everyone belongs.
Now, our Business Intelligence team is looking for a Salesforce Business Data Lead who will manage and support the operations of Salesforce CRM and related products, partnering with multiple collaborators within BU’s Development & Alumni Relations (DAR) to improve the effectiveness and efficiency of evidence-based decision making.
Salesforce Business Data Lead
Reporting to the Senior Director of Business Intelligence, the Salesforce Business Data Lead is responsible for:
- Maintaining and managing the data integrity of the information collected and processed in Salesforce CRM.
- Providing end-user support for data entry and access.
- Identifying and collaborating with BU’s DAR IT team (DAR Apps) to create system enhancements that will increase both data accuracy and throughput.
- Writing detailed functional specifications and testing new systems programming.
- Producing Salesforce CRM data-related internal and external reports.
Responsibilities:
Database Mechanics
- Provide knowledge of processes, procedures, settings, business and coding rules of code tables, imports, and other related Salesforce CRM.
- Possess a thorough understanding of constituent engagement in a large, higher-education nonprofit organization.
- Have expertise on database integration processes such as merging data from Salesforce CRM and other databases.
- Be responsible for modifications and scheduling of various Salesforce CRM products and processes.
- Monitor status alerts for Salesforce CRM related products and procedures.
- Make outreach to external data vendors for data exchange issues.
Reporting Duties
- Report on Salesforce CRM data and metadata maintained by DAR to internal and external agencies.
- Field internal and external data requests, including those requiring Salesforce Object Query Language (SOQL) queries.
- Create, maintain & disseminate regular engagement-related reports.
Data Stewardship, Integrity, & Hygiene
- Run global changes for solicit codes, merges, and deletions.
- Create batch/import templates and manage batches as necessary.
- Help identify anomalies in data and collaborate in cleanup efforts.
Regulatory & Departmental Compliance
- Comply with CASE, IRS, FERPA, GDPR, and accepted reporting standards.
- Implement and maintain protocols to maximize quality and minimize downtime in processing gifts.
- Establish and maintain relationships across the University.
Best Practices, Advocacy, & Improvement
- Represent Business Intelligence as the Salesforce CRM expert.
- Work closely with DAR Apps to understand the data architecture.
- Represent the office on various committees related to system upgrades and data management.
Current Technology, Best Practices, & Education
- Explore current technologies & best practices applicable to computational philanthropy.
- Develop new technical or interpersonal skills and share with the team.
Qualifications:
- A cover letter is required for consideration.
- 5-8 years’ experience in computer science, CRM, data warehousing, data analytics, or similar field required.
- Bachelor’s degree required; Master’s degree preferred.
- Self-directed and an analytical, creative, and strategic thinker.
- Proficiency using Salesforce CRM and SOQL dialect is required.
- Experience with SQL databases and APIs is highly desirable.
- Experience with PowerBI or Tableau preferred.
- Understanding of the university’s goals and objectives for the campaign.
We want someone who embodies our values:
- Teamwork, transparency, and mutual respect .
- Diversity, equity, inclusion .
- Integrity .
- Strategic thinking and curiosity .
- Continuous growth and improvement .
- Joy and shared appreciation .
If this resonates with you and you want to help us in our ambitious next campaign, we encourage you to apply. If you have not previously performed every responsibility listed, but possess transferable skills and the defined qualifications, we still want to hear from you.
To learn more about Development & Alumni Relations at Boston University, please visit the DAR Talent website: .
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status.
If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-358-1796.
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